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Better experience the first timeI first tried esalon when covid first started and salons were closed. I really loved the color that was created for me. It covered my grays well. When salons reopened I stopped ordering my color but recently decided to order esalon again as I loved the original color I received. This time since time had passed from my initial esalon order I had to go through the process of answering questions and submitting a picture of my hair again. I had hoped I would be able to get my original color but understood why I had to go through their process again. Unfortunately this time around the color wasn’t what I had hoped and didn’t cover the redness from the color I had from the salon. I provided a rating of 3 as it did cover my grays but I was hoping to achieve my natural hair color which is a medium to dark ash brown. Although my hair is more brown now, there is a lot of red undertone to it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSeiko - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Best Hair ColorLove this hair color. It has never failed me everything from the customized instructions to the application to the color. It is hands done the best at home coloring system I’ve ever used. Never using anything else again! 13 de 16 personas encontraron este comentario útil. ¿Y tú? |
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Couleur et soinsJe recommande fortement la qualité des produits son exceptionnel la couleur est magnifique et se qui en ai des shampoings soins masque ect.... C juste simplement grandiose merci a l équipe 3 de 4 personas encontraron este comentario útil. ¿Y tú? |
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PerfectAbsolutely love the color I received it was absolutely perfect 6 de 9 personas encontraron este comentario útil. ¿Y tú? |
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Colour careLovely colour and product, but didn’t cover all grey areas. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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didn't work wellwas very messy and color came out way too light for roots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHilary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI have really tried to like esalon. I have asked a few times for less red, orange highlights and it has never been quite right. I was told I needed to go darker for less reds etc. I went a shade darker and there's plenty red and orange, as well as it's not even blond anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkThe hair dye is way to dark. My hair color is a firey intense orangey/red copper. This made it way to dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So pretty!The color is exactly what wanted. A dark rich burgandy ...looks almost black but then bam red. Ohh its so pretty. The kit came with color, gloves, shampoo and conditioner packets and stain protection and then stain remover packets. I also received a dye brush since it was my first order. Instructions were super simple and easy to follow. The color didnt stink. Youre even given the name of the hair colorist! I will be a repeat customer! 17 de 17 personas encontraron este comentario útil. ¿Y tú? |
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Flawless colour and coverageI have never used such an amazing hair dye. It has amazing coverage and with all the Grey hair I have, I need it. Its a life saver lol. So easy-to-use and customized to my specific needs. Simply outstanding product and company. 13 de 13 personas encontraron este comentario útil. ¿Y tú? |