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GraysI loved the kit, instructions, videos and the concept. However, your product did not cover my grays sufficiently; and I don't want to go darker. OTC Clairol did better, sorry - was really hoping to join and get regular shipments. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Very Happy 🙂Very satisfied with the new color I got .. thank you so much for your help 🌸 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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It is a high quality products.The custom color set is a very nice set of products which by mixing together creates a beautiful color to the custom mix. The color substance is not very watery so it does not drip but comfortable enough to spread onto the hair with brush or just using the bottle and fingertips. The instruction is extremely detailed and easy to follow. The packaging is very pretty and well organized inside. Everything has its own compartment. The company representatives always reply back pretty quickly. If you ready to color your own hair at home this is the place to order it. Highly recommend. 3 de 4 personas encontraron este comentario útil. ¿Y tú? |
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New customer.Just used the product last week. I love the color! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Perfection!I love the new mix. As I age I'll probably have to make changes periodically but this batch is just the right fit for me now. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Custom Color SetFirst time buyer. I am a senior citizen with very fine, straight and slightly greying hair. Loved the color outcome. Very easy directions to follow. No harsh smell from the product. No skin irritation at all. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Love this productFast shipping. Absolutely love the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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amazing every time....Never loose or change ur email as you loose youre creditslove love love this salon! 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Good product but...The product at times does not consistently cover my roots. I have learned that others I recommended to use the color are saying the same. But I think what is the worst is that I have been a very long time customers and spent a lot of money and have remained loyal. In doing so I order every 4 weeks for years now and they should reward their loyal customers with some kind of benefit in free shipping or at least reduced shipping. That is a very nice incentive that they should have been implementing! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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HotrootsGave me some really bad and awkward looking hot roots. Would have been better just to go buy box dye at shoppers. Not a satisfied customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |