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Color Set
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67 658 Comentarios de clientes verificados |
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ExcellentColor was perfect! No fading my hair is soft! 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Custom colour setIarsked you to help me get the colour right Thankyou so much for your expertise you got it spot I’m really like the result 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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How did the colorist get this right??!I saw this red color on my hair when I was coloring my hair and got SO scared. Then after rinsing it out, the color was perfect. HOW did she do it???? She never saw me! HIGHLY recommeded. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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RootsDid not cover all my roots still shows my grays and my roots look ashy green.. going to a family reunion next weekend with green hair really disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Bit too darkThe first order seemed to be much lighter. I didn’t actually use the second order as I was just trying the service out. I used the 3rd order and it is much darker than the original. I have naturally red hair, more towards the auburn copper side and now my hair is brunette, no red at all. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Katherine! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not enough red too much blackIt doesn't even cover the greys and isn't enough for my hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
FarbeMir war die Farbe noch zu hell, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerstin W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Didn’t receive my colorTried to contact costumer service several times, never got an answer, still waiting for my color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Amanda! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we just got back to you to help you further. |
Missing PurpleThis new color formula was really disappointing. The purple tint was missing, the color was just a mid-brown tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeanne - We're so sorry to hear you were disappointed with your recent color application. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Quality productsEasy ordering, easy to use. Got the color I wanted. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |