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Color Set
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67 649 Comentarios de clientes verificados |
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Not Good With Grey HairThis is the second time I've used esalon hair coloring. It absolutely does not cover my grey hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKay - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
DecuCouleur plus foncé alors que je voulais plus claire 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie-Rose - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. En examinant votre compte, nous constatons que nos équipes vous ont déjà assistée et nous serons ravis de modifier votre formulation. Votre satisfaction est très importante pour nous ; nous vous invitons à nous appeler pour plus d'assistance, nos coloristes sont à votre disposition ! |
Horrible doesn’t even describe itI took the quiz and told the company I have blonde hair with some brassy pieces I wanted to LIGHTEN. I received dark brown hair color and have completely messed up my hair. I don’t understand how they could get it so wrong. I have a wedding out of town this weekend and have to leave tomorrow and I just can’t wait to take pictures!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
You do not allow customers to cancel auto ship.You do not allow customers to cancel auto ship 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosA - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Beautiful, natural resultsThis online company really gets it! So far, so (beyond) good and I feel like I am listened to very carefully. Thanks again for another subtle but requested adjustment. 11 de 13 personas encontraron este comentario útil. ¿Y tú? |
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Colour was ok but affected hair.I was sent an alternative colour that I didn't want but had the opportunity to have my original choice which arrived 1 day later. Just had a keratin treatment to smooth curls and ticked I'd had keratin but it's relaxed the treatment and some frizz has come back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Nick! We are sorry to hear that some frizz has come back after coloring your hair. Please check your emails, we just got back to you to help you further. |
Problème de réceptionBonjour je n ai toujours pas reçu mon produit après 10j. Cela est anormal. Il ne faut pas être pressé!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFaela - Merci pour votre message ; nous sommes désolés d'apprendre que vous n'ayez pas reçu votre commande. Nous venons de vous envoyer un email avec plus d'informations sur votre commande, nous restons à votre disposition pour tout renseignement et assistance ! |
Hate itMy color was to be dark brown after use it my color is red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBobbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not recommendReally bad didn’t came the was it was supposed to be it even dark more my hair really bad experience 0-10 I give a -10 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDania - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love itLove the color 8 de 10 personas encontraron este comentario útil. ¿Y tú? |