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Color Set
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67 649 Comentarios de clientes verificados |
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Not rightThe last color was better but not right yet. I don’t want any color right now 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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BewertungSchlechtes Ergebnis 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
The Last Order I GotI have been happy until now. The color didn't take evenly or the color it was suppose to be. The top front of my hair is lighter than the rest also. Not happy at all ! And I did it the same as always. Possible to refund at all ? Debbie Curran-DeCaro 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was darker than what I wantedI love the packaging, it’s so cute and I really appreciate how personalized it was. However, the color is not the shade that I wanted, it’s much darker where as I wanted it much more light/blonde. Another error I noticed that I asked No ammonia since I have thin fine hair and did not want to damage my hair, however, when the box arrived, one bottle (roots) was No ammonia but the other bottle had ammonia. I also did not understand why roots color was semi permanent while the other one is permanent. However, the color is right, it’s the color that I wanted but the shade is different. The shampoo and conditioner are great btw! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Farbauswahl und LieferungBin sehr zufrieden mit der Farbauswahl und der schnellen Lieferung. Gerne wieder. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Convenient and EasyThe convenience of using this hair color is almost as great as the product itself. Great, rich color that covers grays 100% and is relatively easy to use makes this hair color the one for me! Not having to choose between boxes in a store isle and having this product chosen for me is a huge bonus. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing!I have colored my hair twice now and had great results both times! The color distributed evenly and looks like I’ve been to the salon. I love that you can customize your own color with your stylist. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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OMG MY NATURAL RED HAIR IS BACK!I am so happy with my custom color because it turned out exactly how my naturally red hair was 10 years ago! I went through hxxx trying to get my natural color and totally messed up my hair. I was about to pay $450 to get my color back but then I tried esalon… I’m in tears to have my grays covered and my beautiful red hair again! THANK YOU ESALON! I am a forever customer! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair colorI was not happy with the red copper color. The color did not stick out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Communication is poorI emailed twice to get this amended and nothing was done. I cancel and I was still charged. I’ve finally called and had a refund but the shipping wasn’t and it’s £7. I had high hopes this for this but sadly I’ll be telling my friends to hold off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Emma! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further. |