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Color Set
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67 740 Comentarios de clientes verificados |
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There was too much red.I wanted more of a copper golden color. There was entirely too much red in this selection. I wanted more of a brown with copper but since that is not working out, I would have to go to a golden-brown shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoAnn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It wasn't the color I was thinking of.My roots turned light blond and my hair turned brown? Am I thinking of wrong color?. I really hate it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Cancel subscriptionDid not work well!!!! Please cancel subscription!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Absolutely stunningI love everything about this. I love my new hair colour 😍 I love the packaging, the delivery time, the offer and the attention to detail. Would recommended to anyone and everyone. Thank you so much 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I am loving the colour on my hair my in law who is a profechinal say it greatThis colour is great my grey roots are well covered Thanks team for your help 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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good colorlike the fact that the box comes with everything i need to do my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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New changeAfter I had this last color adjustment. (that’s 14 adjustments in 8 years) the color is a nice stand out Auburn. It has just enough med brown, copper, and red mix. It truly is a color worth headlines 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Took 3 Times But Finally Got Great ColorMy first order was terrible it turned my hair orange. I called they sent another order with different formula. I was looking for Burgundy color this turned my hair orange/red. I thought to myself this is the last time I try and wow the color came out perfect. They did resend all the corrections free of charge and I did appreciate that. This last formula exceeded the expectation I had due to the prior 2 colors. Glad I gave them not one not two chances but three because the third time was definitely a charm! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Why is my hair dark pink 😭I ordered this months ago but I had the exact same hair colour as my original photos. I followed the instructions but when I was mixing it it looked more on the pink side. I assumed it was just not oxidised or something and trusted the process. I ended up with dark pink hair and lighter pink at ends (I assume the ends are because my hairs more dead there). Ended up in tears and had to run to Asda to get dark red dye in hopes that would help. I was aiming for a copper/auburn with my original purchase (which the shampoo appears to be) and now I don’t know how I could possibly fix it. Does it run out of date or something? I can’t see dates written on the boxes 😢 help please 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jay! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Expecting to last longerThe color was and still is in some places gorgeous! Unfortunately, the initial color only lasted maybe 4 weeks instead of the close to 8 it said it would. My gray/white did not cover as I had hoped. Followed the directions fully, unfortunately it just did not stay.☹️. However, my curly hair is curlier than ever and I am loving that!!!😄 I am not sure if all this happened because menopause has decided to make an appearance or the coloring just didn’t work🤷🏻♀️. I have another box and will be trying to color again. Hopefully the results will be different🤞🏼. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosButtercup - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |