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Color Set
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67 589 Comentarios de clientes verificados |
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Not good grey coverageThe grey coverage is horrible it washes out in a couple of days or does not cover at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry that you were unhappy with your color results. Since the coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My hair is orangeI asked for a red brown and instead my hair is orange. I have had better results from box color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - We're sorry to hear that the color didn't turn out as expected. We are showing that you have been refunded for the color per your request per our 100% Satisfaction Guarantee. |
Not enough dye to cover the amount of hair and it washed out within 2 weeksTheir products are great and easy to use!! However for me I have extra thick hair!!! So they haven't sent enough color to cover the amount of hair I have. The dye also washed out within a few weeks of the color date. You can't even tell that my hair has ever been colored. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelody - Thank you for your feedback. Per our Satisfaction Guarantee, we've processed a complimentary reformulation designed to better suit your needs. We are sorry that you were unhappy with your color results and we're always looking to improve our service and products. |
I don't like the color on me, it too bright red.I am looking for a medium brown with a tint of red. Kind of like a sangria shade by nutrisse garnier . Its a medium reddish brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrigitte - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not the color I orderI've been blonde I order blonde after colored it came out brown. Not happy. Now I have to go pay to go back blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good color but is not covering grays wellI need something that covers grays. I have a few that are showing within a week of coloring. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Custom Hair COlorDid not work on my hair. Tried it twice, second time worse than first. Did not color my gray. I am no longer a client of eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDe - We apologize that you were disappointed by the gray coverage of your hair color order. We have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color matchingStill too orange/blond. I'm going to try mixing some colors on my own. Please cancel my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKay - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not the gray coverage I needI am on my third or fourth round of custom hair color with Esalon. I love the product, gentle on the scalp, nice color and the colorists have been great to make adjustments to get closer to what I'm looking for, but with each review I mention gray coverage is lacking, and that has not changed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecky - We’re sorry to hear that your custom color has not provided the coverage you've expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
next colorNow we are starting to get there with the red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |