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Color Set
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67 566 Comentarios de clientes verificados |
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Difficult procedureI have no one to help me use these products. I should have realized that help would be needed to color my roots only! I will still accept delivery of the 5-31 shipment but I wish to cancel later orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShirley - We're sorry to hear you had difficulty coloring your hair. If you need help applying the color, you can always call the toll-free number located on your instructions to peak with a licensed colorist and get application tips. We also have many client who take their custom color to their stylist to save money. |
Like the colorI loved the color but roots have faded fast and when I colored my roots it was a darker than the rest of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
what shineI was really excited over the new product .and I don't get any compliments. ok at first.. then like drab...I don't like the highlight ...kinda a flat dull color ..not impressed...disappointed...but I gave full try out.i feel at this moment I will close the account .Thank You and I'm 100 percent unhappy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeslie - We're sorry to hear you didn't like the color! We'd love another chance to wow you. We've added a free order credit to your account that you can redeem for a free reformulated hair color at any time. Look for our email for more information. |
DissapointedI did not like the colour and my roots are already showing through ! I do not want a repeat order 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaggie - We're sorry to hear you were disappointed with your custom color. We see that you've already spoken to our color and care team, who have issued a credit for a free reformulated color. We hope this new color helps you meet your hair color goals! |
ColorAt first i was satisfied with the color now is not covering my gray hair..dont know what happend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette - We're sorry to hear your new color didn't cover your grays as well. We're happy to work with you on a new formulation that will give you better gray coverage, so we've added a credit for a free order to your account. Look for our email for more info. |
Did not cover Gray hairThe color was nice as I ordered, but it burned my head even though i set timer, it did not cover my gray for more than a day, and my hair felt dry and brittle too. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMercedes - We're so sorry to hear the color didn't give you your desired results! We see you've already spoken to one of our licensed colorists who helped you find a solution to your problem. We're glad we were able to help you! |
Love color, Dislike rinsing processI've been a customer of your hair color product for several years and have always been satisfied with the custom hair color I've received, as well as the better condition feel of my hair compared to previous products I've used. There is one issue that I've yet to resolve successfully - upon each initial application, I've experienced difficulty in rinsing the color out of my hair and scalp. Globs of hair color stick to my scalp so that I have to use my nails to scratch it out, even after I've used your shampoo to rinse out the color. I've just spend about 15-20 minutes today trying to rinse the color out and I still feel there is residue still sticking to my scalp and hair. Help! Do others experience this too? Any suggestions you have to remedy this situation will be appreciated. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice - We’re sorry that your color applications have left your hair with a unsatisfactory residue. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We have reached out to you with our recommendations. |
UnflatteringNot what I was expecting when I bought the product. I was dissatisfied with the color and lack of sheen. I used as directed in the instructions but did not achieve the color I desired or the lovleliness. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy Melissa - We're sorry to hear you weren't satisfied with your color. We make each color custom with pure tones, and we'd be happy to send an adjusted color to meet your needs at no charge. We've added a free hair color credit to your account. Look at our email for more information. |
Beyond Horrible Hair ColorProcess was ridiculous in 2 steps. Left my hair dryer than it has EVER been in my LIFE. Color was horrible. Bad product all around. I give it negative 10 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - We're sorry you had a negative experience with our hair color. Since this was your first color application and you asked for vibrant tones, we suggested a multi-step application process to give you the vibrant golden tones you were looking for. We see that one of our associates has already reached out to you to help you with the color and dryness and we have sent you a complimentary deep conditioning mask to bring your hair back to silky smooth perfection. |
Cancel my accountI never received a response back on my request. I am dissatisfied with your company. Please cancel all future orders! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri - We’re sorry to hear that you were unhappy with your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |