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Color Set
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67 642 Comentarios de clientes verificados |
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Not quite the coverage for gray rootsI liked the color but it didn't seem to last as long and didn't last on the gray roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - While we're glad that you enjoyed your color results, we apologize that you were unhappy with the gray coverage. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Unsatisfied with the productUsually I don't like to write negative reviews, but I have this time. The product was so strong that not only burnt my skin but it also broke my hair. I have very thick hair and now in the front my hair is so damaged. Plus the coverage of the roots was only for barely 3 weeks like every other color. The color itself was not medium blond at all, but it was kind of blonde more orange/red and I don't like red. I'm very disappointed. Product is so strong that I could not use the 3rd box. It's still sealed. Sorry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLana- Thank you for sharing your feedback. We apologize for any confusion regarding our service. We see that your colorist has already reached out to you regarding this matter. If you have any further questions please don't hesitate to give us a call or email us. Again, we are sorry that you were not totally satisfied with your eSalon experience. |
It ruined my hair the last lot and now finding it difficult to cancelNO MORE of this please. I do not want it at all. A handy little scam once in, difficult to get out except from my money in my bank. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane - We're sorry to hear that you were disappointed with your results. We see your service has been cancelled and a refund was processed for your most recent color order. Again, we apologize that you were unhappy with your experience. |
Doesn't cover my gray :(I have used this custom coloring for 3 or 4 times now and it just doesn't cover my gray like the store bought stuff I had been using . . . gotta cover the gray!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry to hear that your hair color has not provided the gray coverage you are looking for. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Gray coverage at hairlineFor some reason this changed formula (a bit lighter) did not cover the gray at my hairline as well as the previous formulas I have been using. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Custom Hair ColorLove this product, but they haven't been able to get the color right. Customer Service has been very helpful and we keep trying to get the color to match what I am looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not the color I wanted.I wanted it to be blonder and it was not. It was the same color that I always get 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Highly recommendedI've been waxing lyrical about this product and service to my friends. It's saving me not only money but disappointment as it's tailored perfectly to my requirements and can be tweaked on request. It doesn't smell unpleasant, comes beautifully packaged and is as easy as it's ever going to be colouring your own hair. I love the controllability of this service, and the knowledge that my next one is winging its way to me, saving me inconvenient shopping trips. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best haircolor I've ever used!!This product is easy to use and has no strong odor (as do box brands from the local store). The color stays true to the next application and looks natural from day one to recolor ! My hair looks and feels undamaged due to coloring. I love it and will continue to use it as long as I color my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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hair dyelove the fact that the smell is not over-powering and that my hair is shiny and soft 0 de 0 personas encontraron este comentario útil. ¿Y tú? |