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Color Set
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67 642 Comentarios de clientes verificados |
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Hair colorI asked for a lighter color,the color that it turned out was not light brown,it is to dark for what I wanted.I will try the other products I ordered but I think I have to go now to the salon and get the color I wanted I will rate my other products to see if I will order again thanks,for cutting u should pay for my salon visit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
didn't like at allThe color was way too dark. And not what I was expecting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeslie- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Cancel orderSorry my roots came out ok, but when ran through rest of hair my hair has a blue green tint...now have to go to a professional for a toner.I've been coloring my own hair for 20 years and never had a problem... please cancel order... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Expected moreI purchased this product trying to find something to cover my grey. This product did the same as others and just covered it up for the 1st wash or two and then that was it. I expected more from the priduct. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Pretty much my same colorI sent in two pics and a pretty clear description of what I wanted (brighter and warmer/redder), but the the color I got is barely different from my natural color. If anything, it's a little browner, not redder. The color is good quality and not damaging, but the shade wasn't what I was looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
ImpressedI've just recently used this product and i cannot fault it at all everything is there and more i had a lot of grey hairs and could only get it covered properly in the hairdressers which was expensive home dyes never did the job properly and then this little beuty which i stumbled upon worked covered all my grey hair left it soft and shiny fresh boosted my confidence and it all comes in the lovely little box i deffinetly recommend this and i definitely won't be cancelling my next order. Thanks guys 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!Love my color!! It's perfect!! Always get compliments on how great a match!! Plus it leaves my hair soft, not like store bought stuff. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Changes madeYou ladies nailed it thank you so much!! I tell everyone I know about you!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best hair colour I have ever usedThis product is great long lasting and no harsh smells .It is very convenient no remembering when should I do it you decide how often and tweak it accordingly. Once it is set you just wait for it to come in. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I LOVE the color we came up with together!I've had a couple different color changes. I thought it was great how your team worked with me to get to a color I love. This is the color I will keep. Also, the shine solution works great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |