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Color Set
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67 649 Comentarios de clientes verificados |
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Not enough redMy color this time is dark enough, but it had too much blonde and not enough red. I like the shade of the color, I didn't like that it was dark blonde with red undertones. I want it to be burgundy red, not just red undertones. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobbie - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Need lighter colorThe permanent color covered my roots and gray but was a little too dark. I would like to go lighter for the summer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
color didnt take good and washed out to fastI do not like 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMia - We’re sorry that you were disappointed by the results of your color application. Upon reviewing your account, we see that you reached out to us and we issued a refund per your request. Again, we apologize that you were unhappy with your experience. |
Loved it!!I have colored my hair for over 40 years and this haircolor was the closest to my own color as I've ever seen. I loved the results of the color however I found the person who called me on the phone to be so very rude- she spoke to me like I was a dim wit. I'm old- I'm NOT dim!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not as good this timeThis is my third application with my custom esalon kit. My grey roots were not covered as well this time. I think I did everything the same. One week later and the grey on the top of my head near my part and the sides near my face are looking like they need to be done again soon. Is there anything you can do to help out on this? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
HATED IT ALLMy hair was dull looked greasy. Never in all the years of having my hair coloured has it gone limp greasy and could not even style . I will never use this product again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy - We’re sorry that your hair felt limp and greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for the hair color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Love the custom colorI look forward to getting my color in the mail. I'm able to make changes if needed to the color and the delivery date. I always get compliments. It's nice not having to shop at a store just to find they are out of my color. And, the color covers gray very well! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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easy applicationVery easy to apply. Great coverage of gray hair which lasts long. Love the way my hair gets styled after applying the conditioner. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great dye product, gentle on the hair..Love the product and the shampoo and conditioner. So gentle on the hair and head. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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First-time userLoved the simplicity and completeness of the directions. It was fun and easy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |