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Color Set
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67 649 Comentarios de clientes verificados |
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DisappointedLooks like I did nothing to my hair. No change. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ProductYour product is quite good but didn't suit my hair because it didn't cover my roots properly as I have lots of greys, so decided not to buy any more. Sorry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTatiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair ColorIt was too dark. Wanted it lighter for summer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheryl - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not last!I loved the hair color result but it only lasted about a week!! Faded almost immediately and gray was not adequately covered! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
InstructionsMy product came with no instructions tried getting them but not helpful can't even color hair very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGloria - We're sorry that you're unable to locate your instructions! We're currently sending a digital version of your instructions to you via email. We look forward to hearing from you soon. |
Fabulous colourColourist got the shade just right, easy to use came with everything I needed. My hair is glossy and looks amazing :) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love itWith easy to use instructions my partner was able to colour my hair (first time ever for him). The colour has lasted and covered my greys, no one seems to notice iv coloured my hair either which is exactly what I want.... A natural look. I like that I can amend any aspect of my order easily, and it comes automatically in the requested time frame, which can also be amended. Having the colour guard and remover for skin is also a blessing. And a reasonable price for a professional product. If only the act of colouring your own hair was easier ;) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the color!!Love my color!! Very vibrant;) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing colorI love e-salon! My hair color is amazing and I'm always getting compliments. The color lasts a good 8 weeks and my hair is soft and shiny. I'm a very happy customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great color and coverageLove, love, love the color and I always get fantastic grey coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |