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Color Set
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67 649 Comentarios de clientes verificados |
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Lovely color, but difficult to rinse cleanI have been using the custom hair color for several months now and I love the color result. My only complaint is that when following the instructions exactly, there is a strange waxy build up on my hair that is very difficult to remove during the rinsing/shampooing process. The first time I used the kit, I used the Stain Guard around my ears and hairline, so when I discovered a gummy residue in my hair, I assumed that it was the Stain Guard which had warmed up in the rinse water and migrated to my hair. The next month, I didn't use the Stain Guard cream at all, but after toweling off my freshly-colored hair, I again found the residue throughout my hair (it feels like I had taken a scoopful of styling wax and mashed it into clumps of my hair). I re-shampooed a few times to remove. This month I shampooed VERY thoroughly and then shampooed again after a long rinse in warm water. I STILL have remaining residue (though less than before). I do have thick hair, but I have never had this particular problem with any other brand of at-home hair color, and I have tried them all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Poor grey coverageI've washed ( with the esalon shampoo/conditioner) my hair twice since dyeing it and grey hairs are already visible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlana - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Customized ColorI have been disappointed in eSalon's color match for me. Though, I had requested the last color be changed, it wasn't. The color always ends up leaving a yellow hue to my hair that I do not like. The color is very drying even though I use the shampoo and conditioner recommended. I intend to cancel future orders. If you are ordering, I do wish you luck and satisfaction with your color. Cathy M. King 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy - We're sorry to hear that the color didn't turn out as expected. Per our last correspondence, there is a credit in your account per our satisfaction guarantee. Should you try to reorder, we would be happy to work with you on adjusting the color to your perfect formulation! |
AmazingI wanted to re-review this product after having it on for a couple of weeks. Every other hair colour I've tried has either not taken or washed out towards the ends within a couple of washes. My hair has now been washed 6 times and it's still the colour it was the day I dyed it. No red showing through. I can't help but sing your praises to all my friends. Amazing hair colour, I will never use a different dye now. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love!Easy and convenient! Now, to have someone come to my house and style my hair! 😉 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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great haircolorlove my color....so natural 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best hair coloring product everI love this product!!! Over 4 weeks later and the color looks just as good as the day I put it on. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Awesome hair color!I used to purchase my color from your typical chain store and started using this about 2 years ago. My hairstylist asked me what hair color I was using because she loved it! Awesome coverage looks professional! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fantastic product at a great price!I have been using eSalon hair dye for a long time and love it. The color is consistent and exactly what I want. It is easy to use with the easy to follow directions included in the kit. I keep recommending it to my friends! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom Hair ColorLove my hair color. My hair color is vibrant and beautiful. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |