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Color Set
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67 649 Comentarios de clientes verificados |
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My hairThe first bottle was excellent.. So when it came time, I ordered the second cooring but wanted some copper tones to it. Now, my hair looks light burgundy instead.. NOT what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarlene - Thank you for sharing your feedback with us. Upon reviewing your account, we see that you share a home with another eSalon client, which may have caused some confusion. We'd be happy to help, so we've added a free order credit to your account and have reached out to you for assistance. |
Great colour, love the presentation but coverage on grey didn't last longI loved the whole packaging and the personal touches. The colour came out perfect, but sadly after three weeks of colouring my hair, my greys are already back so the coverage hasn't lasted on my grey hairs. Not sure if I'll re-order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Doesn't last as long as I believe it should.It seems that any type of red fades very quickly! I love the ability to customize but not with red highlights. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - Thank you for your feedback. Your colorist has adjusted your feedback to help control for fading in your next order, and we look forward to seeing your results! |
Not satisfiedDid not like the color at all. Dried out my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlethea - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Order Still Not Shipped -- it is lateI am concerned because my order is late and my hair looks bad. I am suppose to receive an order every 4 weeks, but instead they are late -- five weeks, which is too long. Timeliness is important. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSally - We're sorry to hear that you haven't received your order yet. We've reached out to you via email to discuss how we can best assist you. We look forward to hearing from you soon. |
ColorThe color was not for me. Please hold any future orders for now. Thank you Cruz Velasco 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCruz - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we've reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
custom haircolorthis color is to drab. Not enough shine or red clarity. Before you had sent me two bottles of different reds, one for the roots and one for the rest of my hair. I am not happy with this color. I need/want a red red with shine. Thank You Bonnie Erbe 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
lacks gray coverageColor is great but doesn't cover gray very well. Will continue to purchase because of the color though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great color, shine, coverage and hardly any fading in four weeks!I love the vibrant color I get with eSalon. I can go five weeks without coloring because of the great gray coverage and no fading. My hair always looks & feels healthy even when I am overdue for a trim or hair cut. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!This color is very consistent and yields professional results. My hair is so shiny afterwards, and looks very healthy. Love the personalized instructions and service. The kit is very complete with 2 pairs of gloves, stain protector and stain remover. I love the convenience of it arriving in the mail. No running to the store and finding they're out of your shade. Top notch company, and worth every penny! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |