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Color Set
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67 649 Comentarios de clientes verificados |
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Needs adjustingneed to adjust to have LESS red-ness and more "medium blond" 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobert- Thank you for sharing your feedback with us. One unique benefit of our service is that we can adjust your personal formulation. We see that your Colorist addressed your color concerns based on your request. Please let us know if you need to make any future adjustments to your color. We want to make sure we get your color just right! |
Dark!My roots were gorgeous but even following the directions completely, my ends came out way darker than the roots. I sent an email to the colorist and the next shipment was adjusted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
I only ordered the dyeTruth said, it is no different to me than one I buy at walmart. Already the color is gone when 8 weeks with herbal essence last 8 weeks. I thought it would be better for me but, everyone is different. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Burns the eyesThe smell of ammonia is so strong that is burned my eyes. I had to go to a professional to get my hair fixed. I was told to stay away from this company because they use A LOT of ammonia in their products. I will never buy this again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We apologize that your color turned out differently than you expected. Although ammonia can have a strong smell, we and other experts believe that it is a safer and a better choice than the substitutes that some other hair color companies use, such as Ethanolamine. We have gone ahead and reached out to you regarding this matter, so that we can best assist you. Again, we are sorry that your found the smell too strong. |
Came out dull and unevenMy ends are dull and my roots are very dark. I'm extremely disappointed. Will be trying to get this color out to replace it with a darker one 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha - We're sorry that your most recent color order did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Didn't workAfter the first wash I could see gray hairs at my roots! I was so hoping it was going to work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara - We're sorry that your most recent color order did not meet your coverage expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorLove love this color, lasts a long time and covers perfectly, I'm hooked. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great Red color added!I was very happy with this formula 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best color at home experience ever!eSalon takes care of everything for you and makes it easy. There are step by step instructions and prettily package supplies but the best part is that the color is tailor made for you. It is hard to mess it up. Everything is provided. It isn't messy or smelly and the results are pretty great. You will look as if you went to the salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect!!Exactly what I wanted!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |