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Color Set
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67 827 Comentarios de clientes verificados |
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So difficult to get what I orderedOrdered a couple weeks ago, filled in all the information that was asked for including my goal with the color, which was all over color. My order was reviewed by a stylist she changed the color to something she thought would be better but when I got my order finally after waiting almost two weeks it was labeled root touch up not all over color. After calling and speaking with a representative it isn’t enough to get my hair colored so I have to wait another 3-5 days after the color is recreated to get what I ordered originally! All in all I haven’t tried the product yet and won’t be able to for about 3 weeks after my original order. Hopefully this color is phenomenal for the amount of time I’m having to wait just to obtain the correct order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeanna- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No bowl or clips. Wrong color.first time trying. Half of the order is missing, wrong color. have tried getting through by phone all day. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hated The Color!!This was not even close to what I was expecting! My previous hair color was a reddish brown and that’s what I wanted!! Now it’s dark and ugly!! I’m so disgusted with it! 😠 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosie B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I don't even know what to say...I can't really complain because my goal was to cover the gray hair from my roots, also because I mean this was my decision and in the situation we are living there was no other option. However I was not expecting my hair to be this dark, I mean I had highlights.I wanted the color to match my COLORED hair not my ROOTS. I mean of course not as light as highlights but a light color to match the whole color evenly. Now my hair color is completely DARKER than I thought it would be :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Price is good but not what expectedGood price but color already faded 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We apologize for the delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t color grayNext day gray was back 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Keine Lösung, besser lokal oder bei einem anderen Anbieter kaufenIch habe die Farbe am 02. April bezahlt und bis heute (26.04) ist die Farbe nicht bei mir angekommen. Da ich weder eine Bank bin noch vier Wochen meine Ansätze kaschieren kann und möchte sehe ich hier keinen Nutzen und kann es in keiner Weise weiterempfehlen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPetra S. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
blehit wasn’t purple at all 1 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenaya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey coverage was rubbishThe application was easy, same method as other home colouring kits but the coverage on grey hair was appalling. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaruna A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ansatz bereits nach einer Woche sichtbarHallo, leider habe ich zwei Wochen nach dem Färben bereits weiße Haare im Ansatz. Es fing in der ersten Woche mit den Schläfen an und in der zweiten Woche, habe ich bereits am Oberkopf am Ansatz weise Haare. Bedeutet in 7 Tagen darf ich den Ansatz wieder färben. Das möchte ich nicht. enmal im Monat ist für mich ok. Ich möchte erwähnen, dass meine Haare nicht schnell wachsen. Zufrieden war ich dieses mal somit nicht und überlege ob ich wieder zum Frisör soll. Vielen Dank erst mal Mit freundlichen Grüßen Sofia Tsampazi 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSofia T. - Vielen Dank für Ihr Feedback. Wir nehmen unsere Farbzufriedenheitsgarantie sehr ernst und würden uns gern mit Ihnen in Verbindung setzen, um daran zu arbeiten, Ihr Farberlebnis zu verbessern. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |