|
Color Set
|
67 815 Comentarios de clientes verificados |
|
Mostrar: |
|
Ewig lange Lieferzeiten, ganz mieser Service!Ich habe am 29.03.2020 ein Color Set bestellt und per PayPal sofort bezahlt, dann hörte ich lange nichts von eSalon. Auf mehrfache Nachfrage, habe ich die Antwort erhalten, dass die Bestellung in Bearbeitung ist und sich die Lieferung aufgrund der Nachfrage verzögert. Am 09.04. (also 10 Tage nach Bestellung und mit Ankündigung per Mail am 05.04.) habe ich mir eine Tönung in der Drogerie gekauft und die Bestellung bei eSalon fristgerecht widerrufen. Der Widerruf wurde nicht bearbeitet, meine Mails wurden nicht beantwortet, es wurde seitens eSalon lediglich das Abo ausgesetzt. Mein Geld habe ich nicht mehr zurückerhalten. Dieses Geschäftsgebaren ist unserös, ich werde dort nicht mehr bestellen und kann nur allen davon abraten dies zu tun. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCatrin T. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Does not cover the greysUnfortunately, the second round of color still did not cover the gray roots. At this point, I would like a refund instead of trying another color again. I am including pictures to show how the hair looks after the second application just to the roots. Thank you for providing extremely helpful customer service and I greatly appreciate your kindness. Please let me know if you have any questions. Stay healthy and safe! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRebecca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color fadedThe directions were clear. I liked the color, but on the sideburns and beard the color did not last long. about 5 days to start and in 10 days it was half white. I am making my 3d application today, but if it does not last I will go back to my old color. I do like this new color tho. As bad as it stains skin you would think it would last longer on hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDon- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color washed out in one day.Colored my hair yesterday, it’s faded today. I decided to give this a shot because I didn’t want to keep getting my hair dyed but apparently that was a huge mistake now I have a horrible orange faded color in my hair and can’t dye it again because it’ll damage it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSarah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Light Blonde Dye was RedMy custom match was supposed to turn my hair light blonde which is the color stated on the box. My hair turned red and I am not happy with it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJamie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Easier application process but doesn't coverI did like the ease of application but there is still a definite line between my roots and my previously dyed hair. It did not cover the red that was in my hair previously. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCallie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My color is much darker this time than the first time :(This time my color was much darker. My first order was my exact hair color. Lil disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAngelia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I'm not happy.I tried this color twice. The first time because I ordered an unflattering color for my skin tone. The second because after talking to one of your employees about this issue I was sent another color kit. I thought the employee understood my situation. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJamie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn't lighten as advertisedFirst time using esalon and was very hopeful. Unfortunately the color of my hair barely changed and overall it feels like a waste. I was trying to get my dark brown hair lighter, which I know isn't easy...especially from a box without bleaching, but the way this was advertised made It seem as though It would work. I was given a sense of possibility when I was shown in the simulation of what my hair would look like post dying it with my selected color. I'm now left with hair that has been dyed, but to a different color and without the change I was looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMaya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Very DisappointedThe real and honest truth.. my intention is not to bash eSalon or be cruel. This is my actual and honest experience.. I can't speak for the color or the application process but I feel very let-down. I placed my first order a week or two ago and was really excited because I had seen so many reviews stating how great eSalon was. For obvious reasons, I was nervous to purchase hair dye through the internet and was even more unsure about the color that I should get. So I called to talk to a representative or "colorist." I was told that once I created my online profile I could voice those concerns in the questionnaire they have you fill out, select a color that I liked, and then someone would call or email me to talk me through it. When my coloring kit showed up on my doorstep, I still hadn't heard from a colorist, so I gave them a call. I was told that I was speaking to one of eSalon's "colorists" but the woman I was speaking to was definitely not a professional. It was as if she was reading from a script and did nothing to ease my mind. She also didn't seem to know anything about me, my current hair color, or what I was looking for, because she asked me all of the questions she should have already known the answers to when she "pulled up my profile." Again, it is not my intent to "bash" eSalon. Like a lot of people, I have had my fair share of color mishaps and when I get my hair done or dye my hair at home, I want to be able to trust either the stylist or the company that I am buying hair dye from. I didn't feel like I could trust eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |