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Color Set
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67 658 Comentarios de clientes verificados |
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Great color/bad applicationThis is the third time I've used the esalon service for my hair color. They have tweaked my color to one that I do really like however the application part of it is not one that I enjoy. I understand I am not a professional but I have loads of experience in both applying my own color and having my color professionally done. The first time using it I don't recall any issues, the second time using it I couldn't get the color to rinse out, it felt like it seized up on my scalp and I literally had to scrub my scalp extremely hard with my nails in order to get it out. I actually emailed about it and was told to use a clarifying shampoo. I just applied this again today (thinking maybe I did something wrong or I was just the unlucky recipient of a faulty mix) and the same thing happened again. I had to scrub to get the seized product off my scalp. I followed the directions extra cautiously because of the last time and it still happened. I love the final color but am angered over the experience and unfortunately will be cancelling my subscription as a result. I'll fork over the extra cash to have it professionally done as I now lack confidence in myself and the products I purchase for home use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - While we're glad that you enjoying your color results, we sincerely apologize that you felt the hair color seized up on your scalp and was difficult to remove. Since you've expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
AmountI loved the color just wasn't enough. I have a lot of hair. I was only able to add it to the top half of my hair. I'm not going to pay $40 for 2 bottles. I'd rather go to Sally's Beauty Supply and create my own. Thanks though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nice color on paperThis was my first time purchasing from e-salon, I followed all instructions to the tee and the only thing it did was slightly tint my hair! I am very unhappy with the product! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPhyllis - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Very happyI am so happy with the quality of this hair color. The help and customer service has been the best. Have recommended this to all my friends. 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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PerfectPerfect color every time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Excellent!!Product is extremely easy to use and absolutely LOVE the color. E-Salon adjusted the color to a lighter shade than I had selected based on my pictures....glad they did, as they nailed the color!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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LOVE ItI love how my hair feels after coloring it. It feels very silky and smooth. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The service is great!I have never colored my own hair and was skeptical My major goal was to save money. The process was well explained and I learned some things to correct about application on my first try. Overall, I was very pleased and willing to try it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love It!The color is great, grey coverage is immediately noticeable (over the counter didn't touch the grey), easy directions, superb customer service that stays in contact with you and makes adjustments as needed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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PerfectEasy to use. Great color. Lasts longer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |