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Color Set
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67 658 Comentarios de clientes verificados |
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I like it.The color looks natural. I wish it lasted a little longer on the roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Copper color hard to change to golden honey color?I really do love your product. But I think the problem is my descriptive words. The time before this one I ask for a copper color not realizing how red it would be. This time I asked for more of a golden tone to my brown, but it is still very red. Maybe my hair wants too much to stay in the red copper family instead of the golden honey brown I was after. Any thoughts? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Very unhappyI used the color following the enclosed directions. It did not cover my gray hair! It also dried out my hair. Very dissatisfied! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We're sorry to hear that you were unhappy with the coverage offered by your custom color. We see that you spoke with a representative who added a free hair color credit to your account, per our Satisfaction Guarantee. We look forward to crafting your reformulated shade designed for increased gray coverage. |
poor quality hair colori was very unsatified i nused it for the first time and it was like i poured a bottle pof babyoil on my hair it was so greasy it was rediculous im will not order any further orders not sure what is in it but absolutely awful i am giving it a very poor review and i don't normally say anything but i could not stand by have that happen to someone else i even told my girlfriend to send hers back which i referred her to try it like me wrong suggestion!!!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina A. - We’re sorry that your hair felt our hair color was greasy during your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
colorI have tried for over a year to get my color right. I am not a satisfied customer at this point. At one point you made my hair so dark I Had to go have it professionally lightened. Send new pics and starting over explaining over, and over, and over. Less brown more RED. I AM A RED HEAD. brown to copper. To much copper then red. THEN IM ORANGE. well guess what. I have to have it corrected professionally again. I give up. I don't know what to say. You did have it right a few times. But if I asked for change it didn't work. Sorry. Not satisfied. If you look back and see how many times I wasn't satisfied and gave you a chance over and over. I guess the guarantee doesn't apply all the time. Will I try you again. I really don't know. Would I recommend you to someone. If they have Straight up black or brown hair yes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLA - We sincerely apologize that you have been disappointed with your color results and had to have your color corrected in a salon. We'd love to make it up to you, so we've reached out to you via email to see how we can assist you, per our Satisfaction Guarantee. |
Not enough colorThe color I got was lighter than the picture I provided & came out much redder than expected. Also, there wasn't enough gloss color to cover the length of my hair (I have very long hair). I probably won't renew my order based off of this, but I haven't decided. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAaran - We apologize that your hair color turned out lighter and more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
My color turned to be blackI am very disappointed with this coloring experience, I asked dark brown and I event explained in the that I was looking for a chocolate brown and my hair turned out all black, I have never had this color and I would have to spend a lot of money to have a color specialist at a salon to fix the color, and aside from all the chemical exposure which is not good for my health and my chronic fatigue disease. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvette - We're sorry that your most recent color order was too dark. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Didn't change colorI used the product you sent me. And my hair color didn't change. I can't tell a difference at all. Maybe a Lil more redder than it was on top of head at the roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
This really is the best!I love the color and all my friends tell me how natural it looks (I hadn't colored my hair in over a year, so it was so light from the gray coming in. Coloring it was instantly noticeable, hence the "natural" comment). You really cannot go wrong with this service. I will never buy anything else or have my hair colored professionally again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Beautiful color and really lasts!Absolutely loved the color, it is perfect for me. Doesn't damage hair and color doesn't fade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |