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Color Set
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67 669 Comentarios de clientes verificados |
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Great product; even better customer service!I've used this hair product three times. My review: ease of ordering = 10, colorists professionals = 10, packaging & delivery = 10, ease of use for product = 10, product effects (color retention) = 8 (add the tinted love & it's a 10) I have a lot of hair but each strand is very thin. It's naturally light blonde & spaghetti straight. I always got my hair colored by a professional but I injured my neck and I have been out of work. I decided to try eSalon because of the cost difference and, even more importantly, the salon's scoop sinks caused pain when I had to tilt my head back. When looking at the shelves in a store, I can never decide on a product or a color. If I actually buy a box of hair color I chicken out when I get it home. I have at least 6 boxes of hair color in my closet that I've never been brave enough to use! Waste of time and money! My first set came in a sturdy box with all the products securely housed in a convenient way. Even though the customized directions were easy to read and to follow, I still had questions. I contacted customer service and spoke to a colorist. I know that they all probably answer the same questions all day, every day but I was treated kindly. In today's world of automated Q&A machines and disinterested CS reps, eSalon's professionals are a rare experience! I have been impressed and overjoyed by every one I've talked to in their colorist department. My first hair color packs were blended as a 'strawberry blond' and it wasn't quite as red as I wanted. I spoke to another eSalon professional and we switched the color slightly to a 'copper' red. It punched up the color just enough and did not cause my hair to look brassy. Highly recommend! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good stuffgreat color easy to use. Would like to lighten a "Tiny bit 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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HAIR COLORHello! Your product is something I will recommend to others. I have decided to stop coloring my hair altogether. My hair color has turned white and I am loosing hair due to the type of medications that I need to take 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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covers gray and staysCustomizing my color to be delivered to my door each month is joyfully convenient. The color is true and it stays on my gray roots until they grow out. Which is a lot more than I can say for other products off the shelf. I appreciate the customer service of emailing me each month to let me know the product is on its way, and asking if I want to make any changes. I rated this product three stars for 2 reasons (and I am sorry I had to) 1) the price could be lower 2) no matter how much time i spend rinsing out the color or using all of the provided shampoo/conditioner, my hair is greasy and clumped together afterward (I have tried this for 3 months). I cannot get the gross feeling out of my hair until I heavily shampoo it again 24 hrs later. So FYI the 1st day your hairstyle will be a tight braid or ponytail. But I will conclude in saying, if you want to cover any gray hair this product lasts. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry that your hair felt stiff after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary order. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Using for about a yearI think I need to go a little darker it comes out dark blonde but I don't get a shine but I'm also going grey so I don't know what color to go with I did take a photo and will submit to the color consultant ... They are wonderful! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Soft color; niceThis was a tad darker than what I just had, but an overall nice color for me. I'll use it for a while and then try another shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Details.....details....I needed a bit more gray coverage and a little more copper color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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MADE FOR YOU Custom Hair ColorI loved the color and there was enough product for my roots but not enough of the gloss for my hair (I have long mid-waist length hair) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Like the conceptBut I have thick long hair and 1 bottle just wasn't enough to cover my hair. And in never seemed to color my silver hairs 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and amount of product accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Colour too darkThis was my first order and it was too dark however the colourist has communicated with me by email and phone and they have adjusted it in order for me to place my second order. I hope it will be correct this time! I found the shampoo very sticky and was not easy to rinse out. It took 2 full hair washed to get rid of the dense sticky residue. I normally use Aveda shampoo which is very gentle so found this shampoo harsh. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |