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Color Set
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67 726 Comentarios de clientes verificados |
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Not pleased!I didn’t get anything near the color I wanted!! I went through all the work and my hair is the exact same color as before. Very disappointed!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy about the gray coverage and it faded in a weekI followed the instruction exactly but it didn't cover my grays well. Grays are still noticeable and it gave a tint but it was all about it. Then it faded in a week... I probably should have gotten darker color but I thought that's what their colorist for. I attached my picture and answered all the question, it's obvious I have an Asian hair-typically more stubborn to get dyed.. I am very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYGiff - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HelpDyed my hair last night and after 3o-35 minutes when I washed it, the roots and part of the side were light red and the rest of my hair was brown with reddish as I wanted . I don’t know what to do to fix it. It is very noticeable. Do I need to go a little darker to cover. Help please I have dyed several times with no problems but this time it’s horrible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
too messynot for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarika- We’re truly sorry that the application process was too messy for you. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Grays and conditionI did not get good grey coverage, even when we reformulated to a darker color! Also the process made my hair very dry! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGail- We are sorry to hear that you were disappointed by the gray coverage and texture of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Brow vs RedYa'll don't read well. I told you I did not want mahogany so what did you send mahogany. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosO. Ann F- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Farbe hält nicht so lange wie gewöhnliche FarbeIch hätte mehr erwartet. Direkt abbestellt, für das Ergebnis ist es mir zu teuer. Ich kaufe lieber wieder “normale” Farbe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnja B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
It wasn't what I was hoping forIt was ok just still a little to dark. I was hoping for something more along the lines of a rose gold color. My hair lightens naturally in the the summer that is why I wanted a lighter color mix. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
VllirDidnt like color at all. It was not what the hype it was given. Don't want to keep trying color change. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
DullI just colored my hair and I could cry. Its terrible. I requested dark coppery blond. I wound up with a med-light ash brown. I see no copper and just a little gold. More green than gold though. My hair looks dull and dry. I followed all the directions. I've even added leave in conditioner to try to get some shine. It's seriously awful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDevon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |