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Color Set
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67 649 Comentarios de clientes verificados |
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DisappointedThe color is too bland. My daughter also tried a completely different color and was just as disappointed. For $10.00 I can get more color from a store bought brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvette- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too much redProcess was not difficult. Followed instructions to the letter. But the color is very red - not the expected blonde highlights. Doesn't really go with my complexion. Will not order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Braun statt rotDie Ansatzfarbe mit einem größeren Anteil Braun, hat meine Haare tatsächlich nur braun mit einem rotschimmer gefärbt. Als ich das gesehen habe, nach dem Färben, war ich sehr enttäuscht, dass es nicht die gewünschte Rotfärbung gebracht hatte. In Verbindung mit dem Längenauffrischer, aus der Bestellung davor, der vollständig rot ist, sticht das Braun nicht so heraus aber als Ansatzfarbe allein absolut ungeeignet für eine wirklich rote Haarfarbe. Ich bin wirklich sehr enttäuscht und hoffe, dass die nächste Farbe mehr meinen Vorstellungen entspricht durch die Farbanpassung. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
Not exactly what i was asking forthe color is to dark and i have red highlights not blond 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCollette- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not cover gray hairThe color did not cover they gray hair. After one day most of the gray was showing. Week later all the gray was back. The color was nice while it lasted and the hair felt very healthy afterwards but I was super disappointed that it did not over the gray hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not as expectedI got my color adjusted once. My color artist tried to adjust it but it is still not a tone of Violet what I was looking for. It hardly gave grey coverage too. I wanted violet to be more bright. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZareen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Poor matchMy color was for my roots, and the results were not even close. The color came out brassy, and so light red/blonde color. I am very unhappy with their "color matching." If a company makes a mistake I want a fix within a couple days. The fact that it is 5-9 days before I can fix my hair is unacceptable! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t match color and didn’t cover graySadly I have to give my color a thumbs down. The color didn’t match at all. My hair is so dark it’s almost black. The dark brown that was used as my color looked more of light to medium brown color. My gray roots didn’t absorb the color either. So, currently I have dark hair with roots that are light. I look a bit trashy at the moment lol. Fortunately, for the company, I’m in the minority and most people have no problems. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristen- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Too red + too darkI wanted a light brown but got a dark brown with dark red highlights. NG 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong ColorColor was supposed to be adjusted to a darker color. Blend appears to be the same from 2/25/2020 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |