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Color Set
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67 726 Comentarios de clientes verificados |
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Would like to cancelBack in the summer of this year I talked to someone asking them to cancel my order because I was going to be out of the country and because the product I was receiving wouldn’t cover my white hair completely. The first order was really good, but I tried a couple more times and it just didn’t seem to work the same. I just returned and see that I continued to receive the product, which I would like to return and get my money back. Would you please let me know how do I do that? Thank you so much! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We're truly sorry that our Custom Hair Color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Poor gray coverageLove the kit and color. Followed directions but grays popped through after one wash. Will be canceling subscription. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love this hair colorMy hair has always had a reddish tint and most of the products I tried in the past made it more red. Esalon came up with the perfect color and my hair has never looked better. 7 de 8 personas encontraron este comentario útil. ¿Y tú? |
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Couleur exacteBelle couleur très proche de la naturelle Ravie ! 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Kupfer Gold - angepasste FarbeEin ganz dickes Dankeschön an Crystella! Die Haarfarbe ist einfach Spitze!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Couleur soyeuseDans l'ensemble très bien et agréable, de beaux reflet si je voulais revenir vers ma couleur naturelle. Un peu trop foncée à mon goût moi qui voulais un joli roux. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristelle G. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration soit légèrement plus foncée que ce que vous souhaitiez. Nos coloristes vont ajuster la formulation de votre prochaine commande afin de répondre à vos attentes. Nous allons revenir vers vous par email pour plus de détail. |
GRAYThe product when I first started using it was amazing. I needed it to change at some point because it was getting to dark. When I asked for the color to lighten up a shade, the gray coverage stopped. The shade did lighten. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FadingWhen I colored my hair, it was soft. The next time I washed it, it was already fading. This hair color is not for me! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I am disappointed with the colourThe colour did not cover my grey hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Solenir! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Great colour; great companyThe colour is amazingly beautiful - exactly what my natural auburn used to be! There's no harsh ammonia smell either. And it's so easy to adjust when the kits come, or cancel altogether. I appreciate that. 5 de 5 personas encontraron este comentario útil. ¿Y tú? |