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Color Set
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67 695 Comentarios de clientes verificados |
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Beautiful!!!I love my custom color, it looks almost black indoors and a beautiful violet outdoors. My hair is also very shiny and healthy looking. I have received multiple complements about my new hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love my custom colorI am very pleased with the outcome of communication with my colorist. The color is perfect and I have no issues with grey coverage 😊 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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feels and smells great!Love the way the product is packaged, and easy to mix (used the bowl) and easy to apply (used the brush). It is great that it doesn't smell too strong and love the way it feels, especially when shampooing - wished there was more shampoo and conditioner included for those of us with thick, long hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Natural Looking Hair ColorAn adjustment was made to my last order, This color seemed to be better and last longer than the previous order. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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color and coveragegood gray coverage. A little too red tinged would prefer more golden. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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98% gray coverageI bought this in hopes that it would cover my grays at least around my hairline, there are still quite a few visible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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What is the point to send a picture!I had tried esalon few months ago and was not that satisfied so I had stopped then I gave another try this month. Let me tell you I will not order again. I sent a new picture that clearly showed my dark roots. I asked for a medium brown ash and the color turned out light brown with red. I specifically said I wanted to match my root color and did not want any red. Well it did not happen. Will not order again. My hair felt very weird too after washing it and had to use a lot of condition to make it somewhat soft. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIngrid - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
UnsatisfiedUnfortunately, not satisfied. My hair felt extremely dry after one application. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela- We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Didn't make my hair the color I wantedMy hair seemed to be darker than I wanted it and it didn't have hardly any red in it. They do an excellent job of matching your complextion to the hair color, but this time it didn't turn out the way I was hoping it would.. I should have just went back to the color I first ordered from them in 2014, but my complection may not have matched it. Disappointed in the color but probably was partly my fault because I tried to tell them what color I wanted and I am known to not say exactly what I am trying to say. Anyway that is what one of my sisters told me. I do have to say this product is very gently on your hair, so if you have extra fine or baby fine hair it is a safe product as far as I am concerned. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDelores - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Need less red toneWould like the color to have more brown tones than the reddish tint 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |