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Color Set
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67 726 Comentarios de clientes verificados |
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Didn't cover greys, colour not noticeableUnfortunately the colour didn't cover my grey hairs, followed the instructions to the minute, very disappointed with the outcome, can't tell my hair has been coloured. Going to have to re-dye with a box colour now. Gutted 😢 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMrs S83 - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color. Please, check your inbox, we have reached out to you via email with next steps. We appreciate you reaching out to us and giving us the chance to get it right. |
Color faded quicklyThe color was great while it lasted! Unfortunately it didn’t last a week. :-( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Sara, We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Schlechte FarbeMeine Haare sind da durch gelb/orange geworden. Nie wieder würde ich die Farbe da bestellen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadja B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Don't loveI was excited to try this until my results were not good. Firstly, the smell was a little overwhelming for me but IF the color looked great, i wouldn't care. I selected darkest brown. It appeared light my on my roots! Ive never had an issue like this before. Its embarrassing! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Marisa, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
While processing the roots the bottle started to bubble over!Second time this has occurred.The bottle bubbled over while my roots were processing. 8 don't know what is going on with the QUALITY department but something has definitely changed and not for the good!! Never had an issue before 2022. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Medium brown all over colourFirst time EVER dying my hair. The process was very easy, instructions very helpful, and minimal mess made. As a newbie… I’d definitely recommend completing the full profile process and send pictures to allow appropriate match. My original chosen shade was incorrect and my stylist corrected it using my details shared. Strand test complete and was delighted at how well it matched my natural colour. Completed process for full head and delighted with colour. More shine and no more greys on show 😀 8 de 9 personas encontraron este comentario útil. ¿Y tú? |
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Best color ever!!i have been coloring my hair with eSalon since 2019, BEFORE the pandemic; and i have tweaked my color every now and again. But my latest formula, which i have used the last several times, is FABULOUS!! Thank you, eSalon!! 5 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Best Color Yet!I have spent a fortune on my hair going to really nice salons. This is the best color yet. Customer for life! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Still hasn't arrivedShipped 26th January and I'm still waiting for my colour on 10th February. Previous deliveries came within days and I was very happy with the product. Now my colour schedule is off and I'm going to have to try to get a last minute appointment with my hairdresser or my roots will be starting to show for events coming up in the next few weeks. Very disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - Thanks for sharing your experience with us. We are so sorry that your order hasn't arrived yet. Upon reviewing your profile, we see that our team has already assisted you regarding this matter. We truly appreciate your patience and, please, let us know if there is anything else we can do to help! |
Never arrivedThe product never arrived 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGladis - We are so sorry that your order hasn't arrived and we'll be happy to resend it. Please, check your inbox for more details and let us know if there is anything else we can do to help! |