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Color Set
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67 695 Comentarios de clientes verificados |
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COLOR WAS 180 degrees in the WRONG DIRECTIONThe custom color took my from my my vivacious red to anemic brown. Ugh! Never again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValarie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not satisfiedGot my custom color and was not what I was expecting! Did not cover grey at all! My hair is now two different colors! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJodi- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Custom Hair ColorI like the color that I choose but it has lightened up a lot since I did it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDora - Sometimes hair color can fade or lighten based on your exposure to elements in your environment such as sun, water, and the chemicals in your shampoo. As our color is custom formulated each time you order, we can always adjust it lighter or darker based on your preference! |
Not completely satisfiedI followed the instructions. Two days later, the grey on my hairline has begun washing away when I clean my face. It was also very drying of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't know I was signing up for monthly automatic refills..Didn't know I was signing up for monthly automatic refills..Nothing at the time of original purchase notified me that I was going to be automatically refilled monthly. I do not want this automatic renewal and charge monthly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLea- Thank you for your feedback. We apologize for your disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. We work with you again in the future. |
Beautiful!This is the best gray coverage I have ever gotten! The color is well blended! I would recommend ESALON and I do recommend it to everyone! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I love thisThis system has been awesome to dye my hair at my convenience at home. Works so amazingly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Beautiful color, nice feelI loved my color. It covers grey well and stays on. I recommend this product. It would be nice to have the conditioner that came with it available as a suggested product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Awesome!I love this color. I love the way this color is so gentle on my hair and the fact that the colorist communicates with me!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing color and serviceThis company is all around the best. The color is fantastic and lasts longer for root coverage as you continue to use it. My hair looks amazing. The dimensional color is fabulous and more than I expected. The customer service is wonderful and is so helpful. They help you to get the color you want. I can't say enough wonderful things. I am completely satisfied and highly recommend!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |