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Color Set
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67 883 Comentarios de clientes verificados |
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Faithful user but disappointed in colorI have been using E salon for six years now. And this is the first time that I’ve been unhappy with my color. This is the first time that I have been sent a root application and then an ends application. My hair is multiple colors and I am super unhappy. I followed the instructions and it did not turn out good. In the future if I order again, I hope to not get the two separate mixes and just do the one all over application like I always have in the past. Very sad, embarrassed and disappointed in my hair right now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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DisappointedWas supposed to red turned my hair dark brown, ruined it I’m gutted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe're truly sorry that our Custom Color Se did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Quality control - Quality overall?The last 2 orders have each had issues. Most recent order the developer was 50% empty, and the paper seal on both this order and the previous order were barely attached to the bottle. In addition for some odd reason both previous orders had 5 latex gloves, and 2 stain remover pouches. The quality control issues make one wonder if there are issues that extend to the quality of the product itself. Sadly, if this continues, my trust will lead me to seek an alternate service provider. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too darkSadly it was too dark and nearly black on me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucy L. - Thank you for your feedback. We're so sorry to hear that your hair colour turned out darker than expected. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
THIS ONE IS EXACTLY THE SAME IF NOT WORSEI specifically asked for a no bronze hue blond. This looks disgusting on me, I send in a pciture of the result and took them time ti die my hair again with the new formula they send. it is in no way better. will not try again. waste of time and money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDespoina - We truly appreciate your feedback and so sorry to hear you are unhappy with your color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyNever the correct color, leaves my hair red when I’ve asked multiple times for darkest brown. Also does not cover my gray hair at all. It washes out with the first wash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChase - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI asked for light brown, not too dark and said my ideal colour is bronde. Unfortunately the colour came out way too dark. Luckily I used it the day I was going on holiday, so it faded in the sun. I wouldn't have felt comfortable going to work or on a night hair with the colour that was way too dark for me. I'm sure it's a nice product, but I guess it takes a few trys to work with the company to get the colour you want 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Defective formulaFormula runny not able to use This is 2nd box this year where the product was defective. The first time (over summer) I did use and it gave me no coverage - waa exactly the same as before I colored it. The mixture after I added the colour to the developer was extremely thin and runny. This time, after I mix it I had the very same results at the time they gave me no colour and I did not use the box. I had an extra box at this time so I was able to colour my hair. Outside of these two instances and I’ve always been pleased with your products. I was willing to to let the one box go without forming a complaint however this is now two and I feel like I should get a credit of some sort especially after being a customer for so long. Ideally I would like credit for both boxes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We are sorry to hear that your mixture was thin and runny. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Zéro couvranceCouleurs sans ammoniaque. La couleur est belle mais malheureusement ca n'a pas couvert mes cheveux blanc 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNous sommes désolés d'apprendre que vous avez été déçu(e) par la couverture des cheveux gris lors de votre récente coloration. Vos résultats nous tiennent à cœur, et nous prenons très au sérieux notre « Garantie Satisfaction Couleur ». Surveillez bien votre boîte de réception : nos spécialistes de la coloration vous enverront un e-mail afin de résoudre ce problème dans les plus brefs délais. Nous vous remercions sincèrement pour votre retour et pour l'occasion que vous nous donnez de rectifier la situation ! |
Did not cover greysVery bad at covering greys, color fades quickly and leads to banding 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosL.G. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |