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Color Set
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67 695 Comentarios de clientes verificados |
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Cancelled subscriptionI have just cancelled my subscription. A very convoluted process to do so. It is hard to find where to even start and it takes around 6 different clicks. Clearly set up to try to trick you into staying which left a very bad taste in my mouth. Also postage of £5.95 is insane - the method they use, Royal Mail 48 Tracked, is £3.55 for this weight. The colours are ok but I have found better at Boots for less than half the price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma - We’re really sorry to hear about your experience. We never want canceling to feel difficult, and your comments about the process and shipping costs have been noted and shared with our team. We’re glad you found the color okay, though we’re sorry we weren’t the right fit for you. Client feedback helps us continue improving our service and products. |
ColourI went for ash blonde and expected it be be blonder, more brown??? I went by the book, can you send me your colour chart again so I can chose a different shade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleSecond time not what I wanted. Color is pink in areas, and bright red in others. Very disappointed. Never buying again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Christine, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not the colour I expectedI was very disappointed with the outcome of my hair dye. I had followed instructions when picking my colour to become light/ash blonde. It coloured any blonde I did have and my whole hair is now brown. Still struggling trying to get used to the shock 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTanya - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedThe colourist has made the roots colour and ends colour two different colours my roots are more natural ginger brown and my ends have patchy vibrant red throughout it. I have noted this on my previous order that both the roots and ends colour would need to be the same and coloured my hair today to see my long hair patchy throughout. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChanelle -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Entspricht nicht meiner VorstellungIch wollte ein schönes Kupfer, stattdessen ist es kackbraun geworden. Und dann hat man hier plötzlich ein Abo abgeschlossen ohne davon zu wissen. Nie wieder! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDagmar - Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung enttäuscht waren. Unsere eSalon Color Happiness Garantie steht für uns an erster Stelle, und wir werden gemeinsam mit Ihnen daran arbeiten, Ihre Haarfarbziele zu erreichen. Bitte halten Sie Ausschau nach einer E Mail von uns mit den nächsten Schritten. Wir schätzen Ihr Feedback sehr. |
Purple?My colour set was supposed to be dark brown (red copper). Not at all delighted to have followed instructions, and end up with magenta roots wherever I had grey, and then no evident colour on the rest of my hair. The top of my hair has ridiculous purple streaks that abruptly stop, and then my regular colour starts. Thankful I ordered a demi permanent bc it's really bad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Definitely not in the blonde familyI ordered a dark blonde and this turned out into a very dark brown color. I couldn't be not disappointed and not I'm stuck with a super dark color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We truly appreciate your feedback! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too lightWas hoping for a darker color. Somewhat depressing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Tammy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not cover all grayDidn’t do a great job covering the gray hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |