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Color Set
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67 695 Comentarios de clientes verificados |
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Red-ish tintI chose this color in the believe that it would match my own dishwater ashy medium blonde. It was the coolest medium blonde in the chart. It has a distinct red tint though, which made my regrown roots seem even more grey than before. Needs a lot of adjustment to fit my natural haircolor and conceal my greys 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaj - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
paper cap on developer still not firmly attachedI have used these products for many years now. However, in the last year the paper seal on the developer has often lacked a tight seal causing the products to develop too fast once mixed. Recently, my formula was changed to develop slower and adjust darker to prevent it turning red and washing out after one or two washes. This has helped, but the last bottle of developer was not tightly sealed which once again affected the final color. When I contact the company I am told that the products are acting as expected, but having used this for years, I can see a change when the cap does not come tightly sealed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist has received your feedback. They will review your comments and adjust your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Farbe passt nichtDie Farbe ist viel zu dunkel, obwohl ein helles blond erwünscht war. Angeblich hätte man mir das Guthaben auch wieder gutgeschrieben, was nie passiert ist 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNaemi - Es tut uns sehr leid zu hören, dass der Farbton nicht wie erwartet ausgefallen ist. Bei eSalon stehen wir hinter unserer Color Happiness Garantie und möchten immer, dass unsere Kundinnen und Kunden mit ihrer Farbe zufrieden sind. Bitte halten Sie Ausschau nach einer E-Mail von unserem Team, das sich in Kürze bei Ihnen melden wird, um die nächsten Schritte zu besprechen. Wir schätzen Ihr Feedback sehr. |
Did not remove warmth from colorI was changed to a medium blonde ash to remove all of the warmth from my hair. It did nothing to it. It was a color correction from the first time. I’m just not satisfied at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second tryHi, Still no gray coverage and I kept it on for a full 24 hours. I have to cancel my subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We’re sorry to hear the color didn’t meet your expectations. Your feedback is incredibly important to us, and we’re always working to improve our products. We truly appreciate you giving us a try and hope we can help you achieve your perfect hair color in the future. |
Did nothing for my hairI followed the steps precisely and my hair color did not change at all. Would not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too lightThe color came out a lot lighter than I wanted. But, the product didn't damage my hair and it became smoother. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Demi-permanentI chose the demi-permanent hair color and while it gave a nice color for about a week, it quickly faded. I wash my hair every 2 days and after 8 washes, it significantly lost color and my old highlights started showing through. I'm going to try the ammonia free permanent color next and hopefully get better results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback! I'm so sorry that your color faded. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the shade I orderedIt turned out like almost a light strawberry blonde. I really wanted a vibrant coppery red. More orange copper than red and much more intense color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAutumn - We truly appreciate your feedback! I'm so sorry that your color was not as vibrant as you had hoped. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern, and the color has been adjusted. Please let us know if there is anything else we can do to help! |
Farbe verblasst sehr schnellIch benutze diese Coloration schon seit einigen Jahren. Mittlerweile habe ich festgestellt, dass die Farbe bereits nach 2-3 Wochen stark verblasst. Ich wasche meine Haare alle 2-3 Tage. Deshalb leider nur noch 3 Sterne. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHallo! Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren . Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |