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Color Set
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67 758 Comentarios de clientes verificados |
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DéçuJe suis comme une déçu car si on en a pas caché mes racines et la couleur c'est comme si que j'avais pas fait de couleur donc bof 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlene B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous souhaitons vous aider et remédier à cette situation. Nous vous avons envoyé un email avec plus d'informations. À très vite ! |
Colors weren't as expected.Disappointed. Two boxes in a row of incorrect coloring. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email come your next order and will be happy to assist in this process. |
Lovely colour but not long lastingThe colour was perfect but the grey coverage lasted no longer than shop bought hair colours 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca G.- Thank you for your feedback. We are sincerely sorry to hear that you are not satisfied with the coverage of your grey hair following your recent colour treatment. Your satisfaction is our priority, and we place great importance on our Colour Guarantee. Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible. |
Nice colour but not quite what I wantedI asked for natural peachy red but the result was a bit dull and dark, hence 3 stars. Apart from that, it was very convenient to use, and everything I needed was in the box 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValeriia N.-Thank you for your feedback. We are truly sorry to hear that the result was a little duller and darker than the natural peachy red you were hoping for. Your satisfaction is our priority, and we place great importance on our Colour Guarantee. Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible. |
I don't think a professional looked at my photoThe colour that was sent was far too dark, I don't believe that this was made specifically for me and my requirements. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jo, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Bonne brillance mais trop de cheveux blancsLa couleur est belle, mais trop de cheveux blancs non recouverts (voir dernières photos prises après une semaine de coloration). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAudrey F.-Nous vous remercions pour votre retour et sommes sincèrement navrés d'apprendre que vous n'êtes pas satisfaite de la couverture de vos cheveux blancs après votre récente coloration. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Nous vous invitons à consulter vos e-mails : l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais. |
HaarfarbeMeine bestellte Haarfarbe war nicht ganz so wie beschrieben,das Dunkelbraun hatte einen leichten Rotlicht.und meine Haarfarbe war nach ein paar mal waschen total verblasst, für den Preis hätte ich was anderes erwartet 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Produit jamais arrivéJ’aurais aimé pouvoir donner un avis meilleur que celui ci mais comme je n’ai jamais reçu la couleur je ne peux dire si elle est belle ou non. Dommage vu le prix … 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGUETON J.-Merci pour votre commentaire. Nous sommes sincèrement désolés pour cette expérience. Un membre de notre équipe vous a contacté afin de vous apporter une réponse et de vous accompagner au mieux. Nous espérons que vous recevrez votre colis très prochainement et que vous pourrez enfin découvrir la couleur que vous aviez choisie. Merci pour votre patience et votre compréhension. |
uneven and different shadeI did not like the color on the second use. I have been coloring my hair at home for 15 years and this was the most uneven it's ever been. I had to re-dye 2 sections of my hair 3 times with the minimal remaining dye as it was stripy and uneven. Even after redying it multiple times, it still is uneven. The color this time also was slightly less red and more brown. I'd prefer it to have been closer to the original color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErika B. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations and resulted in an uneven finish. We want to work with you to help get your hair looking its very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Not goodI asked for a colour to try and knock some warmth out of my hair this colour resulted in me being a warmer colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma J. - Thank you for your feedback! We’re sorry to hear that your colour turned out warmer than expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we’d love the opportunity to work with you to get your hair looking its very best. Please keep an eye out for an email from us shortly so we can help make this right. |