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Color Set
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67 766 Comentarios de clientes verificados |
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What was promisedThe color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I'm not happyThis was my 3rd time. Each adjustment keeps getting worse and worse somehow. My hair is now orange at the roots when we added ash the last 2 times so I don't understand. I have naturally dark blonde hair but we can't seem to match it. No matter what, there is always orange! I'm freaking out this third time. You can literally see the line where its colored from my scalp. It looms like total fake permanent color and I thought Demi-Permanent doesn't do that. My friend recommended esalon to me because I'm getting some grays. I never colored my hair before because I always loved my natural color. Having problems with this covering the few grays I have. I'm pretty disappointed so far and I'm debating going back to just pulling out the small amount of grays that come in. I'm just really, really bummed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Absolutely AwfulI wanted Auburn, I got a horrible red! So, disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZoe - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good and badI love love love the color. But my main need is gray coverage and after spending the time to color my hair the grays were still there and seem even more visible. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Yvonne, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My recent orderI colored my hair yesterday. I don't know what happened but it was not light golden blonde. It's light blonde absolutely no gold visible at all. The last orders have been exactly what it's suppose to be. This one not at all it's completely lacking any gold and looks like it's faded all ready. I am very disappointed. Also I have not received any reminders that my color is being prepared. So the last two orders came out of my bank account with no notice. I can not make changes if I receive no reminder. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Patricia, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Très déçuJe viens d'effectuer ma première couleur et c'est une catastrophe. Mes cheveux blancs sont toujours aussi présent casiment rien n'a été camouflé. J'avais bien précisé que je ne voulais aucun reflet roux ou cuivré, on m'a bien certifié que ça n'arriverai pas et bien je me retrouve avec des reflets roux et cuivré, je suis très déçu. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMuriel B. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Keine graue HaarabdeckungLeider deckt es keine grauen Haare ab 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung nicht zufrieden waren. Unsere eSalon Color Happiness Guarantee liegt uns sehr am Herzen, und wir möchten gemeinsam mit Ihnen daran arbeiten, Ihr gewünschtes Farbergebnis zu erreichen. Bitte halten Sie Ausschau nach einer E-Mail von uns, in der wir Sie über die nächsten Schritte informieren. Vielen Dank für Ihr Feedback – wir wissen es sehr zu schätzen! |
color & toneI had asked for a lighter more buttery golden color this still appears to ash tones like last one and looks very dull. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FarbeNoch nicht so, wie ich es mir vorgestellt habe 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEs tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung nicht zufrieden waren. Wir stehen voll und ganz hinter unserer „eSalon Color Happiness“-Garantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Wunschhaarfarbe zu erzielen. Bitte achten Sie auf eine E-Mail von uns mit weiteren Informationen zum weiteren Vorgehen! Wir wissen Ihr Feedback sehr zu schätzen. |
Turned my hair orangeTurned my hair orange and did not cover greys 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |