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Color Set
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67 726 Comentarios de clientes verificados |
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My hair color has changed since using Esalon.Prior to using Esalon my hair color was a light brown-blonde and now it is a dark auburn color with lots of reds. (I do not have Hard-water in my home.) The color does cover my grays and this new color is okay but I was surprised by the color difference. I will continue using Esalon even though it is expensive, because it’s much better and safer then being abused and having your hair damaged in a hair salon by a careless beautician. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Schöne FarbeDie grauen Haare wurden Tip top überdeckt. Farbe gefällt mir Der Farbton könnte ein klein wenig dunkler sein. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ParfaitConforme à la demande. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Subscription is a con your added without even knowing!Arrived late! Beware! Before purchasing they will place you on a subscription 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Michelle! We apologize for any misunderstanding with our Color Plan. This is optional, and it can be adjusted, postponed or cancelled at any time. Please check your emails, we just got back to you to help you further. |
Weak coverageThe color was good but it didn’t cover my stubborn grey hair on my temple, even though I followed the direction and the timing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGiulia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not vibrantI wanted a 7.44 color but it’s too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sarah! We are sorry to hear your color is too dark. Please check your emails, we just got back to you to help you further. |
Didn't cover grey rootsI had to use the root color twice (2 rounds x 10 minutes) because it did not cover the greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRaeann - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Excellent Customer Service!Had to cancel my next order & subscription due to unexpected allergic reaction to haircolor. I do have a sensitive scalp but thought this product would be ok. Called customer service & the CSR was extremely helpful & caring. Everything canceled w/o a fuss or hassle. I am disappointed as the products are extremely well crafted & my actual hair turned out very well. I wish all companies treated you w/ the same professional courtesy & respect. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Produit colorationProduit contenant certainement de l ammoniaque allergie donc de plus très cher pour une coloration maison pas satisfaite pour moi j espère ne pas recevoir une autre coloration et être vite remboursé l appel pour les réclamations au Royaume-Uni donc sûrement payant ? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJosiane D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous ayez eu une réaction à nos produits. Nous allons revenir vers vous par email afin de vous aider. Sachez également que nous proposons des colorations sans ammoniaque et que les appels sur le numéro de téléphone indiqué sur notre site eSalon.fr est gratuit. À très vite ! |
I asked for dark blond and it’s dark brown. My existing hair colorNo one even knew I dyed my hair. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJustine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |