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Color Set
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67 642 Comentarios de clientes verificados |
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Not the colour I wantedUnfortunately I’ve been left really disappointed with the results of my colour. I requested an ashy strawberry blonde and sent in photos of my current colour. After a really long delay in getting it sent to me, it’s come out brown and the lengths of my hair are a different colour to the roots, and much darker than I’m used to. I requested the lightest colour available to me. I wish I’d just stuck to my usual box dye. I’d hoped esalon would give me a lovely natural colour that I’d love but I’m left hating my hair and they don’t seem too concerned. It’s also quite frustrating that they say they give you a second bottle of colour for FREE!!! And even sticker it as being free… when in fact it’s for the ends of your hair?!? I had to reread the instructions 10 times to check I hadn’t missed something. There was lots of product left over in both bottles of colour. One bottle could have easily done one application but the ends and roots colour are different. I didn’t want to leave a negative review, I was hoping esalon would respond to me via email to try and rectify it as per their satisfaction guarantee but as they haven’t, so I am sharing my experience here. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessicca L. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you are disappointed by your hair colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI followed all directions on covering my grey but when I got out of the shower and dried my hair my grey was still there! It wasn’t a good color I asked for a soft black with a violet shade what I got was a dark brownish red color. My grey is still there too. Sorry not for me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Wendy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nice, but too darkI was expecting brighter and redder, it looks nice, but it’s too dark and brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Hannah, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
My Color is BeautifulI am so happy with the beautiful color that Heather made for me. It looks natural and healthy. I love it! 11 de 11 personas encontraron este comentario útil. ¿Y tú? |
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Very satisfied customerAbsolutely loved the colour it was an even tone all over usually with shop ones my roots end up lighter or a different colour to the rest so very happy with the results and feel of my hair thankyou 9 de 10 personas encontraron este comentario útil. ¿Y tú? |
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Custom color setI’ve been using e-salon color for a while now I have asked them to tweak my color several times and they are always ready to work with me. This last color change is exactly what I asked to achieve . My colorist nailed it making this my forever color. I love it. My hair is healthy, shinny and easy to curl. Amazing. Thank you e-salon! 5 de 5 personas encontraron este comentario útil. ¿Y tú? |
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Awesome productBest decision, awesome product. So happy with my color and the condition of my hair is so much better. Also, this is the first product that has truly colored my gray! 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Very nice.ce color for me.It is a very me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Asked for Auburn. Ended up with pitch black hair. How?I'm so confused how this happened. I'm also disappointed in myself for trusting esalon knew what they were doing. My hair texture feels amazing though. That's why I gave 1 star. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaxine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I wasn't satisfied with the high value and it doesn't deliver what it promises.the product does not cover 100% gray hair as promised 🥹 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Ingrid! We are sorry to hear your greys are not fully covered. Please check your emails, we just got back to you to help you further. |