67 709 Comentarios de clientes verificados |
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Love the colorEveryone loves the color! I need a little more color and more white stuff you mix with the color as my hair is now much longer. I would also like more conditioner as I use the special conditioner 3 times a week to keep my long hair conditioned correctly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorThis hair color is great! Love the shampoo and conditioner too. Much better than the Matrix my hairdresser uses! Covers gray wonderfully! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect matchGREAT JOB Everyone. The color was a perfect match to my faded brown summer look. I will have to see how it blends as my hair lightens during the summer to see if I want to lighten more or leave as is. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!!Love my hair color and the product! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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colorthis color was a lot better then the last 2 times I am happy with it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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nice productThe color burned the first 5 minutes, but after that it subsided. The color went on very nicely. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Looking for better gray coverageI was disappointed with the gray coverage given by this formula. I called and e mailed your company, explaining what I needed, and I was reassured it would be as I requested. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not the right colorThis is not the color I wanted. I look horrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Meh.........I loved the idea of customized color. Sadly it didn't live up to my expectations. I thought that by getting the violet color in the brown color section that I would have beautiful dark purple hair. Not even close.....My hair is now dark brown. There isn't even a hint of purple. The packaging and the little extras were a nice touch though. That's why I'm giving 3 stars. I probably won't be continuing my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not adjust my colorI specifically asked that my color be adjusted because it was too dark. The color was exactly the same so I can not trust any future shipments. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |