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Color Set
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67 726 Comentarios de clientes verificados |
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Help!It’s still coming out red instead of blonde. It looks natural so I’m okay with it for now but what is the best thing to do to make it blonde and not red? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - We’re sorry that your color is still coming out red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not that greatI tried it after seeing the ad, the color I got was not right I figured I wasn't getting anymore so I thought, a few mths later i got another box I used it and cancelled the account ,then I get a notice there going to send it again I told them I didn't want it and had cancelled my account, I was just looking at ad's on my phone and eSalon. Was there so I checked to see if my account was still active and it said my next shipment is coming in January. How do I stop this? I will call my credit card to tell them not to pay any further charges from this company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Absolutely RidiculousI ordered my first trial of this company and was so excited to try it. My first try at dying my hair came out awful. This color was WAY darker than what I asked for and looked nothing like the preview on the website. I followed the directions exactly and this formula dyed all of my roots and only SPOTS on the rest of my hair! I contacted the company and asked to go much lighter for my next color which they say they can't do, they can only go a bit lighter. I said ok to that only to find out that they will only be shipping enough of the adjusted color to color only my roots! Its like they didn't even listen to the problem. So they adjusted my color but I guess they expect me to walk around with splotches of color on the rest of my head? What an ordeal. I cant even wear my hair down because it looks so bad. I really didn't want to write a bad review, I was hoping they would fix the problem the first time but it doesn't look like it. I've emailed the company YET AGAIN and am waiting for a response. I'll update my review after I hear back from them and let everyone know if they have fixed this problem. Overall I have to say I'm just really disappointed in this company. I really wanted it to work out. *** UPDATE *** I received a bottle to color my hair all one color. It was still way too dark but it did fade after a while and I will be trying a lighter color for my next coloring. Customer service was nice when they helped me I was just disapointed that I ended up having to have such dark hair. I'm just way to pale for hair that dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great service and kit!Loved the care that has gone into the preparation and shipment! Colour is beautiful, and exactly how I expected it! Next order I will go just a touch lighter.. On the whole big thumbs up!!!!!!!!!!!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best hair colourThe hair colour that was tailored to my preferences and needs was excellent - the best hair colour I have tried yet, and the colour was just about what I wanted. The brilliant thing is it can be adjusted until I am happy with my colour. Great price too! I will never be buying any other colour again other than this, very pleased with it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Almost perfectVery happy with eSalon. They are always listening to what you have to say to make your color exactly what you expect. They make adjustments as you request. They give you plenty of notice before sending your product out and make adjustments if needed. They send emails to make sure you are happy. My hair color has been exactly what I wanted because they made adjustments to get it there. Customer service is superb!!!! Would like to see the solution a little thicker other than that this is the best product I have ever used!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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AwesomeThese hair color products are wonderful. Your hairs looks so healthy with this product. The color is made to your specifications and they do a great job providing me with the color I want. I highly recommend it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good colorIt is really nice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Finally a great red/strawberry blonde!Thank you for making the changes to bring out the true red/blonde. I love it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best hair color!I love this hair color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |