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Color Set
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67 726 Comentarios de clientes verificados |
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Hair product is great but....My hair color was great! However your customer service needs some work! Disappointed in the conversation I just had, would have ordered this product again in the future but now I will not be returning. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKendra - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Long thick hairI described that I have long thick hair in my initial profile. There was not enough color product to pull color through the ends of my hair to blend for final few minutes of processing. I was disappointed because I thought that amount provided with order was not custom. Felt like hair was only half done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim -We’re sorry that you were disappointed by the amount of color for of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have added a comp gloss to your upcoming order. Please check your email for more details about your complimentary gloss. Again we do apologize. |
Too darkHello. Although I liked the ease of the package usage and that all materials needed are included in the package, I think the light brown is too dark for my hair. I was actually going to contact and inquire how I change my hair coloring product. After 3 months of using it, I think I need to try a lighter shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany- Thanks for sharing your feedback. We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I cancelled my account on Nov. 16th.Why did you charge me and send the shipment I cancelled. Not good. Now I am mad. The color has never been correct. I cancelled and received a confirm email on 11/16 that you received my comments. I want my money back....now. This is theft. I will post a negative review in the next 24 hrs if not refunded. Unbelievable. I should not have to repeat steeps taken in November!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We apologize for the confusion regarding your account and your complimentary reformulation. We see you've already spoken with one of our representatives who was able to work with you to find a solution. We're glad we were able to help! |
Love it!Great experience, my hair feels and looks so good. I can't wait to do it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love this productMatched my original hair color perfectly and colored all my grey. Very happy. Thank you so much. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!!!The instructions were easy to follow, even though I’ve never colored my own hair before. The color came out rich and beautiful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorPerfect every time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Requested ChangeYou changed my custom color and I loved it!!! You changed it just like I asked!!! Thank a million!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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In love!I almost gave up! I have suborn greys that weren’t covering and after adjusting to my new color I’m head over heals in love!!!! Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |