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Color Set
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67 726 Comentarios de clientes verificados |
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Custom Hair ColorI love how my hair feels and looks after using your color formulation. I receive many compliments on how my hair looks. I have been using your color for 6 years now and I still love it very much. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect ColorMy hair comes out the same as the salon without having to drive anywhere! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the colour - Hate the new designI love the products and the colour is perfect - but what have they done to the design. Its gone from being beautifully designed and aspirational to basic and and badly designed. The design was what first attracted me. Lucky I still love the product otherwise I would have cancelled my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Long LastingThe color is long lasting. My color was just to dark on me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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no gray coverageThe color was a bit dark and it did not cover my gray hair. I had to go out and get a touch up kit for my gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Color was way too darkThe color was too dark and I would have to buy more product to get the color I wanted. I was told without buying that product I can't go lighter. I had my hair lightened by a professional and he said this is not true. I asked 4 more hair stylist and all of them said hair can be lightened with dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the experience I’d hoped for.I was sent a preview of my color shortly after ordering and it was. NOT what I hoped for and I immediately reached out to try and change it. The first response I got was simply suggesting I do a strand test. No offer to halt production and discuss my concerns or even compassion for my situation considering this is my HAIR and not a pair of shoes. By the time customer service responded to my second request for help, the box had already been shipped. I was (and still am) frustrated because other reviews talked about how personal the process was, but it didn’t work that way for me. I tried the strand test but the color didn’t take, so I went for the full application. I had two bottles- 1 roots, 1 ends. What I wanted was to match my current deep red color (which I was VERY clear about and added a photo as suggested). What I ended up with was a muddy brown with limited gray coverage. I hope other people have a better experience than I did. But for now, I’ll stick with the box that actually turns my hair the color I want it to be, including covering my gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMorghan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dreadful experienceIf I could give 0 stars, I would have. After all the advertisements I expecting a fantastic color. In summary: The color is way too dark Not even near red enough It did not cover my greys The color does not have shine The product is too liquid, which makes the application a struggle It has so much amonia I almost passed out with the smell It damaged my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaximira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love it!It's such an easy process. My first colour was good but I wanted it slightly darker and they changed it for me with no hassle at all. They were quick and responsive and the colour is amazing (dark copper)! The instructions and packaging is clear and so cute, and it arrives on time every month. Much love! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Blends so wellBlends my Grey's to a blonde color without bleaching and makes it so I don't have to use as often! Wish time ou sold a smaller volume for touch ups. Everyone loves the color even stylists.. No more mystery drugstore box colors! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |