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Color Set
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67 726 Comentarios de clientes verificados |
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Not happy with the color.The color was much too dark gray and did not color evenly. Further the color is very flat with no shine whatsoever. I am very unhappy with the look. Truly this is the ugliest color result I have ever had and now can't wait for it to wash out. This will be my last order. Deborah Gard 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not the color I expectedI specifically asked for a new formula in the shade of WHITE ASH BLONDE. I received a shade close to the color of a pecan shell with an auburn tint. My hair was somewhat gray and medium blonde. Now, it’s just awful. I’ve used this product before with ok results. But this time, it’s seriously disappointing. And NOT worth what I paid. Please refund my money. I’m finished with your company. Too many chances and never good results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
WonderfulI had originally asked for a dk chocolate brown to cover my existing medium ash brown. But Stephano’s (colorist extraordinaire) recommendation of dk brown with neutralizer was genius. Greys covered beautifully and I love my new color. Thanks :) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Awesome.I am finally able to get the natural look I've wanted for years! Thank ESalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Cover Gray .This is the most amazing hair color of every used it covered all of my Gray not some Of it. They made it very simple to color your hair. They have me for A customer for the rest of my life. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Awesome hair colorAs anyone who dyes their hair red knows, it fades fast and looks dull in a few weeks. Not this one. My hair is still the same color I colored it to, a few weeks later, and it’s shiny too! I’m very happy with this product and will absolutely buy it again when it’s time for me to re-color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I'm never going back to a store brandI love the whole concept. I tell a professional colorist what I would like and they work their magic to give me the best look for my hair. Its also affordable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the colorVery happy with esalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Now we're talking!!After my hairdresser coloured my hair and it was dark and dull and not the vibrant copper I wanted and charged me a fortune! I found eSalon on Facebook and after a bit of discussion with Freddie I received my box of tricks! The instructions were easy and simple to follow and you have thought of everything! I absolutely love my colour! I can't stop looking at it! Thank you Freddie and all at eSalon I will definitely recommend you to my friends! Bisous Jo xx 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Quality control issueI have been a customer for several years. My April order was a disappointment. The redesign has shampoo and conditioner in identical packages which makes it hard for those who shower without glasses. In this order I got two conditioners and no shampoo. Likely because packaging is the same and the packer did not notice. The opening on the developer bottle was so small I had to stop and get a pin to enlarge it. It was my intention to send these concerns via a contact us link but could not find one or any way to email customer service on the site. Thus, all can now see these issues. Hopefully this was a one time issue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhea - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |