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Color Set
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67 740 Comentarios de clientes verificados |
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Color was totally wrongColor was supposed to be a Bright Auburn and was actually a medium brown with no real red or copper tone in it. I've had my hair professionally colored and home-colored for years- I would have been much better off buying a box at the drugstore. No one looked at the provided pictures or tried to customize; all emails are form letters. Their "solution" is to tell you to wait at least three weeks to re-color and use buy color oops or clarifiying shampoo to try to get the wrong color out. Note that their guarantee will only get you a new ( hopefully right- but I can't trust that) box in 3-4 weeks or a refund of the $10 paid ( not shipping or other items). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover my graysThis special color made by professionals did not cover my gray hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatrise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Greatest color everI colored from salon and from store bought. Never had color so good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love this brand/colorI love the service and the color is so beautiful. I recommend others try it out as well. The customer service to adjust your color is fast and easy too. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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New branding is awfulLet me preface this review by saying that I love esalon. I have been a customer since 2013 and I think the concept and product is amazing! In the past I had so much trouble finding a brand that worked and didn't dry out my hair or product very inconsistent results. My color is spot on every time, my hair is in great condition and I get many compliments on the color. Ok, now for my critique: I just broke into my newest color order and was shocked to see that the packaging/branding has changed. I am sorry about this but it is awful. It looks very dated, the color scheme is unattractive, and there is now a plastic sleeve that makes me think that you are not considering the environment. I am not sure what precipitated this change, I thought the previous packaging was great - very contemporary. If someone has bought the company and you can no longer use the previous branding colors/design, please redesign it. It's kind of depressing. Just hoping that the product itself hasn't changed - I am coloring my hair as we speak. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJazi - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
My hair.Lovely colour but just doesn't last in my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacky - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Flat colour, faded in less than a weekThe colour is at least a shade too dark for me. It covers all the natural brown tone in my hair, just a monotone black. The grey hair coverage is bad as well, my natural hair colour started showing in less than a week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChemonne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't cover ombreI received a second bottle for my ends to cover ombre but it didn't work :-( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTessa - e’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never receivedI was billed $25 but never received the product I'm very unhappy about that 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGin - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My color is WAYYY Off from what I ordered!The product was very nice and well presented when I opened. The application of the color was very simple and not complicated at all, the smell also wasn’t as bad as I thought. Everything was going super as I was ringing out dye my hair felt still in great condition, but the thing that really made everything pointless to me was when I saw my color in the mirror. The color I ordered was a dark BROWN with warm undertones to it, but the color I seen in the mirror was no where near the color I ordered it was almost completely BLACK with the slightest red tint that only visble in the sun if you really look. I am completely pissed by this considering that I had good expectations for this product. Yeah my hair is still in good condition but the whole point of esalon is to help give you the color you want not something that’s COMPLETELY DIFFERENT! Overall this was not a good experience for me as a first time esalon customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |