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Color Set
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67 740 Comentarios de clientes verificados |
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Color was way too dark for me, is quite disappointing.Not a good color match for me... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Sadly DisappointedWas so excited to try this colour. I watched the videos and followed the enclosed instructions. The results were so disappointing. I have two large areas of grey, right at my temples. Like skunk stripes. The dye only VERY slightly coloured these grey areas, and washed out on the first shampoo (using eSalon Big Love Volumizing shampoo.) The colour itself had no dimension or gold tones. I am going to try one more time before canceling completely. I did love the shampoo that was enclosed with the colour kit. That shampoo made my hair shiny and full. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRascalCate - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not for meI sent an email asking that the color be made with a light blonde rather than a medium blonde because I wanted it to have a strawberry blonde look. Well it arrived made with a medium blonde color. I thought ok I'll try it. I was right. I don't like it...it's too dark and not red enough. It doesn't look anything like a strawberry blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
FadingThe color faded and grays came through before 4 weeks. Also grassiness setting in. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuanita - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Colorists have a hard time following directions/requests10/5/18 This is an update from my last review. I requested dark blonde intense red to be sent to me along with the correct type of developer. Once again, I got the wrong thing. I got intense copper, a completely different color with a completely different color number attached. I clearly stated the color in a message through the website but was still sent the completely wrong color. In addition, I need to color my hair tomorrow and it takes forever for them to ship to me. I'm almost ready to try Madison Reed. Maybe they can send what is asked for the first time. Previous Review: At least two or three times I've asked for a specific color, darker, lighter, more red, etc. and the request was either completely ignored or completely misunderstood. There seems to be communication issues with some of the people creating the orders. For example, I had a pretty light (for me) red color. I asked for more red in the color and what they sent me turned my hair much darker and completely ruined my lightened hair. This is just one example of a few. The color is good- when it's right. I'm totally confused. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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PerfectIt was the exact color I had invisioned when I decided to embark on the esalon trip. It is an absolutely rich mahogany with slight copper undertones that compliments my skin and eye color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My first color!I love the shade it's perfect. The product did leave my hair feeling dried out. So far the color is lasting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect color from day 1...No hot roots... My hair is shiny and beautiful, and I get so many compliments. Finally, I don't have to worry every time I color, or go into hiding for a few days while the new color oxidizes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing colorYou will love! Ordering again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect ColorI love my custom color....it matches my original hair color while covering my grays with ease! Exactly what I wanted! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |