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Color Set
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67 740 Comentarios de clientes verificados |
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Color too redI asked for a dark ash blond, but always ended up with a strawberry blond. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
sludgey crisco-like substance left on my scalpI've ordered a color set twice now, and this was basically strike 3 for me. Each time this happened before I blamed myself, assuming I hadn't followed directions or something. But I followed them to the letter this time and I had the same issue I've had both times I dyed my hair using the same product previously. Somehow, I've washed my hair 3x and I can still run my fingers through it and come up with white chunks of something sticky in my fingernails. I even mentioned that I had this issue before ordering the dye and the stylist acknowledged that it had been reported by other customers and because of this esalon was going to change the formula. I assumed it had already been changed, but apparently not. It's such a shame, the color is really perfect and I absolutely love the tint rinse but it's not worth dealing with the after effects of using this dye. It takes weeks to get whatever this is out of my hair and ultimately I end up fading the color trying to do so. I'm kind of amazed this isn't a deal breaker with other customers, because it definitely is for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
"Love The Color"I wasn't able to use my first shipment of color because I had just colored my hair with a color I was no longer happy with, so I needed to let it take its course and fade away. Today 12/11 I was finally thought I could go ahead and use the color sent to me. I did and the custom color was spot on. I love the color. It's not too dark, it's more the golden brown I have been wanting. Thanks for getting it right. I have received a second shipment which I am probably not going to use for another six to eight weeks so I think I will skip a shipment and receive shipment in March instead. So nice that you offer that kind of giving the customer the choice to skip a month or even cancel when needed. Great job! Thanks again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Exactly what I asked for!Very impressed with how the eSalon team took the information I provided and literally created the exact color I was after. I’m not a descriptive genius either, ya’ll! Give them a try! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Winter shadeAgain, you know your stuff. Last order changed to darker shade for winter, per my request. Excellent service and very pleased with winter shade. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color kit is fabulous!Absolutely spot on to my childhood/ young adult hair. Very pleased! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Long lastingThe product is great. The color holds up so much longer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Blue blackI love it 🥰 I’m so happy with this color not too dark and makes my hair looks so healthy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Very satisfiedThey make it so easy to get a perfect color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ConvientLove my color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |