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Color Set
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67 758 Comentarios de clientes verificados |
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Better than drug store brandsI think this is as good as professional hair coloring. The whole kit is sent without having to purchase anything extra. I have to say the smell is a little strong but it doesn't bother me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Sadly disappointed...please readThis is the second time in the last month I've used your products. Both times I stated I have red undertones in my natural dish water blonde color. I also have some greys, not a lot, but they are there. The 2nd color which was free, the color was supposed to be adjusted to address my initial concerns, which was grey coverage and NO RED tint, but this time my hair is even more redder than the first time and still no grey coverage. The color I was sent was a medium blonde and my hair color is normally a light ash blonde when I dye it. I asked both my daughter and husband for their honest opinions and they both said this color ages me. I'm 51 years old. I don't need to fast forward my age, I'm trying to rewind it. After 2 attemps and neither time the colors I was sent didn't address either of my initial concerns, I'm going back to Rite aid to get my light ash blonde hair dye. Also, the conditioner is horrible that you include in the package. I actually had a really hard time combing my hair after I got out of the shower. Normally I love the conditioner in hair dye kits and my hair always feels healthier after I dye it, but not with this product. I also had really bad static in my hair and I never have that. The packaging is wonderful and the way it's presented, but maybe spend more time addressing your customer's color concerns and less time worrying about the cute packaging. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products and truly value everything our clients say. We strive to help our clients achieve their color goals at home, and we are so sorry that we have not been able to help you achieve yours at this time. We appreciate you working with us and your time. Please feel free to reach out if you need any assistance! |
Beautiful colorI love the color, but I want to go lighter next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Horrable productI did not get the color i wanted. This is the worse product i have ever put in my hair. I will have to go to a salon and get my hair repaired, which will cost im sure over $100.00. My hair feels like it has lard in it. The color is awful. I will never recommend this product or use this again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t cover my grays :(This is the first time I haven’t been happy but it didn’t cover my grays along my hairline at all :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily- We’re so sorry to hear that you were disappointed by the results of your color. We see you previously ordered permanent color but most recently ordered demi-permanent. Demi-permanent is not designed for full gray coverage like permanent color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
Wrong colorI wanted a vivid red, I got a dull dark brown red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AwfulHair became like straw mixed with glue when applying. A month later and my reddish brown tone is completely gone and Im a blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea- Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color. Please let us know if there is anything else we can do to help! |
Wrong colourOrdered a lighter brown than what I am as dark brown anyway and now my hairs come out black won’t be ordering again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKirsty- Thank you for your feedback! We are sorry to hear that your color came out darker than expected, and we apologize for any confusion. The shade selected was a Darkest Brown Chocolate, which is the darkest brown shade offered. We are sorry if this was not your desired result. Please keep an eye on your email for a message from us with further information. Thanks for reaching out! |
Just not rightNot happy at all with the color it is very coppery, as a natural red head I was just trying to give a little pop the color looks totally fake now. So unhappy. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatrina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very disappointedI have to say I was most disappointed in your product. I was very excited to use it and willing to pay more for purchases of hair color than I would have at Walmart or the grocery store. The color was nothing special or full of "sheen" as your photos suggested but worse still it is not having the staying power of covering the gray along my temples as the other product I used after only 2 weeks! I followed your instructions carefully so do not believe it was the application. Please remove me from your client and email list. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChris- We’re so sorry to hear that you were disappointed by the results of your recent coloring session. It appears that you ordered demi-permanent color, which is not designed for full gray coverage like permanent color. We are always happy to work with you to meet your hair color goals. Please feel free to reach out if you need any further assistance. |