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Color Set
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67 758 Comentarios de clientes verificados |
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New colourI just want to say thankyou I love this colour it’s perfect the last colour left my roots very orange and the ends darker but this one is perfect I also need the shampoo with every colour that I receive as I have trouble washing it out with my normal shampoo 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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easy to useit was easy to follow instruction love the custom color the perfect shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!Color was exactly what I asked for the best coverage for gray hairs I've ever used 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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It was lovely but not what I was looking forThe product was lovely. A little excessive in the packaging but I appreciated all the info. The shampoo and conditioner were wonderful. I left the dye product in for an extra length of time (having experience with my hair being hard to color). I wanted something subtle but at least noticeable. I got a lovely darker shade of my own color - no purple or rose violet in sight. Over the next few weeks only one person noticed that I had done something different to my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Perfect colour, needs serious washing outFirst time using esalon. Very impressed with the kit contents and ease of application, although mixture slightly more runny than I’m used to, resulting in blobs around the bathroom! Final colour is exactly as I wanted. My one criticism is the level of washing it then requires to get a rather odd greasy slick out of your hair. I shampoo’d three times with shampoo sent and then my regular and I still have a strange coating on parts of my hair. That said I would use again for the fact the colour is spot on and the hair that has washed clean feels in great condition. Would just give it several more goes with shampoo before getting out the shower next time! 43 de 51 personas encontraron este comentario útil. ¿Y tú? |
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Perfect colorI just need to really do the directions especially on my sideburns 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Easy to applyThe mixture was a little runny and was constantly running down my face but was easy to apply and covered my greys very well. Smelt nice and left my hair feeling strong and very shiny 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Told me to pay to strip it then PUT THE SAME COLOR BACk!!!I paid $100 dollars because the colorist (Danielle) told me to get the color removed them sent me a formulation that put the SAME color I detested back in. I had to call twice,the first time I was put on hold for ten minutes then sent to an answering machine. After leaving a message, no one returned my call so had to call back.Then the colorist on the phone blamed me for not adding a picture of the stripped color after they had already sent the dye. She offered no solution other than use Head and Shoulders. So you want me to spend more money??They didn't offer to fix the color, all they did was refund $10 dollars after I just paid ten times that to get the color removed. They didn't offer new dye, toner or highlights. Nothing that could actually fix the problem and they haven't reached out to try. So everything they say about their service and customer satisfaction is untrue since I had to call and email them multiply times. This site is a joke and intend to blast it on all social media of what a crap job they did. Terrible service and worse dye. Please don't use this company. EDIT- Even their response is untrue!! What a horrible company!!! 11 de 12 personas encontraron este comentario útil. ¿Y tú? |
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I do not like how my hair feels.The color is nice but my hair feels sticky and like there is still product on my hair after 3 washes. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStarr - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not what I expectedI did as the instruction instructed and my hair looks darker then what I expected to be not only that the greys are still there, just a little darker. I'm very disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNorma- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |