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Color Set
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67 758 Comentarios de clientes verificados |
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Easy with great results.The instructions were easy to follow. My hair felt healthy after coloring. Before using other products my hair did not feel health after coloring. Loved the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Beautiful ColorI really like the new color, it is perfect! So pretty. (Medium Brown, Ash Mahogany) Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved my new colorDecided to try a more golden tint for spring and it was perfect. I was afraid it was going to be orange but it was a hint of gold instead. Perfect and my hair feels great like it wasnt even colored.. totally natural. But I didnt get the hair clips or bowl or cape... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Does it’s jobWorks great Just wished it lasted longer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the color but was wanting gold/copper highlightsPerfect color,but wanting copper or gold highlights. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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flat and orangeyJust received and applied my newly adjusted color that was to remove the copper tones in my previous color. The instructions had me only doing my roots. Now the ends of my hair are the dark golden blonde I want and the roots are a flat orangey brown. I may need to go to a professional salon to have it fixed. Not happy. Left a message with my issues but not sure if anyone reads the request until my next color is due. Can't keep it until then. Frustrating. Update: I received an email from the company stating that they were refunding my money but had no solution for fixing my hair. Very upsetting! They actually just said they were ending my automatic shipments of hair color and tough luck. Despite their response below, they did not work with me to find a resolution and have my hair looking its very best. Could not be more disappointed with their customer service at this point. 2nd Update: They basically told me I am lying about the way my hair turned out. Please run to Madison Reed. This company's customer service is atrocious. Do not give them your money. 5 de 5 personas encontraron este comentario útil. ¿Y tú? |
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A little too brightThe roots are a little too bright. I LOVED the ends color. Can you make the root color the same darker red as the ends? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love the color, hate the company!I set up a couple of items to automatically re-order every 3rd order. Both items have been showing up on EVERY order. Luckily, I have been catching it before the order goes out, but very disappointed in a company who promises something every 3rd order and then adds it EVERY order. Cant find a "contact us" to even talk to someone about it, so I guess I will put it here. Feeling ripped off. Maybe time to look at another company. Loyal customer for about 3 years 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGinger - Here at eSalon, we are always striving to provide the best service possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Didn’t cover gray hairMy gray hair could be seen within a week 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
HORRIBLE!!!!!!This was the messiest, most horrible coloring experience I’ve ever had!! Not only could I not breathe in the shower when I dumped the rest of the color on my hair as directed, but I had a cough because of it for hours afterward!! Not only that, but the color was so runny, it ran down my scalp and went everywhere! The stain protector did NOT work, nor did the stain remover. I had stains all over my face and neck for days and to make matters worse, my hair looks horrible!! It’s the brassiest, most fake ugly red I’ve ever seen. I’m trying to figure out how to get the ugly fake blue red out of my hair!!!! I’ve been coloring my hair for years and this was by far, the WORST experience I’ve ever had! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - Thank you for your feedback. We apologize for the disappointing experience you had with our color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out! |