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Color Set
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67 758 Comentarios de clientes verificados |
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colorI wanted more golden highlights. I finally colored my hair and it turned out BRIGHT burgundy-red color. I'm freaked out. How do I tone it down? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDianne- Thank you for your feedback! We are so sorry to hear your desired result was not achieved. You selected our Dark Blonde Copper and requested "copper highlights" with your first order. Copper tone cannot provide burgundy-red results, however we are happy to discuss your color further with you to see if we can reformulate to better suit your needs. We will be reaching out shortly! |
This formula was too dark.Hello, I requested a change to make the color just a bit darker. This one was too dark, I was not happy. I have requested a change for the upcoming order. I hope it is not too light or too dark, but just right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Yikes!Hello red ... hello dead! My healthy mahogany hair is now circus red and dried out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for reaching out! We are so sorry to hear that your recent application has produced undesirable results. Your color is a Darkest Brown Red Mahogany, and if applied as instructed, this could not produce such a bright result as the base of the color is darkest brown (one of the darkest shades offered). You did receive a 2nd bottle that was brighter and intended for the previously dyed parts of your hair that could produce the bright results described if applied differently than your instructions. We will be reaching out shortly to discuss your color further. Thanks again! |
Toned down previous color but did not color my natural hairI have long brown roots now, because this product didn't take to my natural hair atts all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Do not buy!Will burn your scalp and colour is nothing like pictures or what you ask for! Would NEVER use again!! Have turned off plan and still get emails!! Take me off database or I will put my review all over social media!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We can confirm that we have unsubscribed you from our mailing list, so you won't receive any further automatic shipments. Please let us know if you need any further assistance! |
Not the right colorI am not happy with the color I used. I like my hair blonde and it is light brown. I also could not rinse the product out it took me 20 minutes to rinse. I feel after I was done my hair felt like it had nothing but oil. Could not dry it. It was too oily. I wanted light blonde and got light brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosArdell- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great CoverageI love that this color actually covers all my grey and is helping to blend all the previous colors into a more natural looking head of hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect Match to Salon Dyed ColorAmazing match to my current color! The product is super easy to use, and my hair felt healthy after coloring. Love the ability to make adjustments and make the color "mine"! So glad I found eSalon!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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DelightedThe colour was perfect. I have now retouched roots 3 times and I am still delighted. Far more satisfied than I've ever been with a salon colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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No more greysExcellent hair colour. Only time I've ever been able to cover the greys for more than a couple of washes. Better than any drugstore or salon colour. It actually came out the colour that I wanted and my hair is left in really good condition. Not going to lie, I was a bit skeptical and I have filled my details in before and then not gone through with it but I am so glad I was finally brave enough. So happy with the results. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |