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Color Set
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67 758 Comentarios de clientes verificados |
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The color was unbelievably perfect!I just tried my custom hair color for the first time. The product was easy to use. Most of all, though, the color came out exactly the shade I was looking for. Less spendy than a salon but just as great looking. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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PerfectI love esalon, I love my custom color! Most of all I love the honesty of the stylist because they actually care about my hair not just making money! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great color and easy to follow instructionsGreat color, easy to ise 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color reviewNice color, easy instructions. Only reason I gave it 4 out 5 stars is because it faded on my gray strands fairly quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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too darkmy colour hair is very dark now this was supposed to be lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Burned my eyes!This is not for me......too harsh on the eyes, fumes burned my eyes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEllen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, and we apologize for any discomfort experienced. Our product can seem stronger compared to traditional box color as ours is freshly mixed per order and does not sit on shelves and in transport for months at a time like traditional color typically does. We recommend applying in well-ventilated areas whenever possible. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
stop this subscription NOWI cannot find a way to contact the company and no longer wish to receive this product! There is zero customer service or end subscriptions options, please stop before I go on your social media. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna- Thank you for contacting us! Our contact information is available for review on our Support page. Our customer service email is [email protected], and your Autoship service can be adjusted any time using the Upcoming Order page in your account. We will be reaching out shortly with further details. |
Loved the color tones but.....I loved the color tones but this shade did not cover my grays as well has the last one! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has called to get this resolved for you. We appreciate you reaching out! |
Worst company ever!I have shut my account off twice now, and they keep sending me product and charging me, and they do not respond to my emails. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie- Thank you for contacting us! We can confirm that your plan has been off since you turned it off on 3/13. Our user logs reflect that prior to turning off your service, you were adjusting your Autoship dates out, which rescheduled your next order but did not cancel your service. As you know, the service is very flexible and can be adjusted (as you have) in your account. We have not received any emails from you, however we are always happy to help. Our customer service email is [email protected]. Please feel free to reach out if you need any further assistance! |
Not dark enoughThe color didn’t match the pictures that I sent. I was expecting a phone call from a stylist before the order was filled to make sure it was correct. There was too much bronze and not enough brown. I did end up liking the color but it’s not what I expected. Although it’s way better than accidentally going too dark. Next time I will ask for a darker brown with mahogany and less bronze. I was a little confused about the second but color-bottle 2, if it would be darker or lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica- Thank you for your feedback. Our colorists are always happy to advise you. Please submit a current photo in natural lighting for reference and feel free to call 1-866-550-2424 (8AM-6PM PST Monday-Friday) to consult. We look forward to crafting your next custom color soon! |