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Color Set
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67 758 Comentarios de clientes verificados |
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Impressive!!Thank you so much for helping creating the right colour for me. I’ve tried your service & product for the first time and am truly amazed by the results - receiving quite a few compliments! The service was great, you really took time to review my profile and what I wanted out of it, and recommending a different shade to make sure I achieve my desired outcome, thank you! Even with a slight delay on my order, you not only kept me informed, you also included a freebie to compensate for the delay - not because of the freebie, but the attentiveness that resulted in a freebie I find good customer service that is hard to find nowaday! Highly recommend!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Light brown custom colorThe product exceeded my expectations from the beginning. I had personal contact with my colorist and follow up emails. The color process was a cinch and the results were outstanding! I'm a loyal customer now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Coffret sympa et très comoletJ'ai reçu un coffret très complet et très joli. Je suis satisfaite de la qualité des produits mais déçue du résultat final. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStéphanie- Merci de nous avoir contactés.Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie de couleur satisfaction est une chose que nous prenons au sérieux. Nous voulons travailler avec vous pour trouver une résolution et donner à vos cheveux la meilleure apparence qui soit. S'il vous plaît gardez un œil pour un email de nous sous peu. Nous vous contacterons pour remédier à la situation! |
Perfect color!I will say, the smells when first opening the bottles almost gagged me...and I told myself...no...won't do this. But, it dissipated quickly. I used the product and loved how it went on, loved how it went off...loved how the shampoo and conditioner made my hair feel and look. Yes, I will be staying with this color set, especially for me. Another perk...it is all mine! : ) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too much hairThe color is good but the amount of color for my long and thick hair was not enough. Nor was the shampoo and conditioner packets. Please take into consideration my thick and long hair when you prepare my products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Canceling subscriptionCanceling subscription; stylists uninterested in modifying color to meet my request or needs; More wanting to sell other products glazes than correcting color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re so sorry to hear that you were disappointed by the results of your color application and eSalon experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is left orange and brassyI have light brunette hair and want a cool-toned colour to blend with my own hair colour, look natural and cover grey; sadly I have only ever achieved orange brassy tones with esalon colour. I have repeatedly told my colourist that warm tones are something I don't want, and constantly complained about brassiness. Their response is to just keep changing the colour within the light brunette family, even when I have asked their advice I have had no response from my colourist - no dialogue with them whatsover. I have also never benefited from the satisfaction guarantee that they advertise, despite never being happy with any colour I have had from them. After multiple colour changes I have just tried an ash light brunette, which bizarrely is the most orange and brassy yet. So I give up. I can get this same unwanted result from a store-bought box dye at less than half the price. If you are looking for colour with lots of warmth and copper/orange/red tones then esalon is probably going to be a good option for you. It's a shame really, the quality of the dye is good, the colour lasts and it leaves your hair in good condition. However, that isn't much help if the colour is totally wrong! If you are looking for a cool-toned shade, give them a miss. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the color but...I love the color! I was however disappointed that it didn’t cover my grays. This is the main reason I dye my hair and ordered this product. I dyed my hair a week ago and my grays are very visible. I followed the directions and did everything I should have. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Trop foncéLes produits sont excellents. Toutefois la couleur est trop foncée. Je vais me renseigner pour éclaircir petit à petit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEstelle - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires. |
Very natural and non-damaging highlightsThis has to be the the easiest highlighting set ever. Was so impressed with how natural the highlights looks. Definitely want to use this again to brighten up my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |