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Fried my hair/Horrible customer serviceProduct isn't right for my hair. It has fried the ends of my hair, not very subtle. I use products that are more gentle and/ or have products that protect your hair when using any type of blondes and the review I did I specifically mentioned that. I cancelled my membership and received emails with blank responses and still was charged. Horrible customer service. It's like they are robots and just turn you off when you speak. No support and no customer service 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
So Upset!This was not at all what I wanted and had hoped for. I went into this experience hoping that my hair would look great and instead its a dark mess. It feels so dry and the color is too dark for my pale self. On top of that.. My package was damaged and had to be retapped by I think the post office. I am not even sure and the items looked as if they were thrown in. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKrysten - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Root color was way too darkThe root color they gave me came out extremely dark and did not blend at all with the end color that they gave me. It made my roots look worse than when I started. I meticulously followed the directions because blending was a concern of mine but it didn’t make a difference the root color was much too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
great coverageI am getting a lot of grey, it covers it well, and lasts very long 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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GreatEasy to apply. Color last all month. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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BEST EVER COLORI have colored my hair all my life and never had such awesome results!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love using this hair color kit!Everything and then some. Makes home color a breeze. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Easy and covered all my gray hairIts very easy to follow, came with all u need 2 pairs of gloves, protectant cream and wipes to clean off the mess. It covered all my gray hair! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing!Excellent product! Hope you keep the same price, though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom color setI went red, everyone loves it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |