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Straw-like!Having chosen a shade - dark blonde - to slightly darken my hair colour and add shine, I am deeply disappointed in E-Salon. Whilst the experience of “personalised” hair colour is tempting, I found that the dye made my hair very dry and actually made it look dull instead of lustrous. I am now desperately adding shine and conditioning treatments to undo the effects of the poor-quality dye. 4 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachael - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Go back to the first custom Color Set!The first one colored better. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover the grayThis time, I was so careful to get my roots and gray areas first before the rest of my hair. I’m only a couple of weeks out and I’m already seeing the gray, which didn’t happen the first time. I’m disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
So easy!The hair color it’s self was right on the money! I waited a while to use it because I wanted someone to do it for me first. But that never happened so I did it myself. I couldn’t believe how easy it was. I thought they’d be things dripping and staining. none of that happened. Easy cleanup and beautiful healthy hair! I highly recommend this product. 321 de 333 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love my colourThis colour is exactly the same as my natural colour even the highlights match! I love my colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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colorI described in my best way possible the color I wanted and the colorist deadheaded exactly what I was looking for! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
New Look 2020First time using ESalon was easy and fun to apply the Root and Color for ends that made me look beautiful for the New Year 2020. Thank You! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJean - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
I'm OBSESSEDThe kit in it's entirety is AMAZING. I had EVERYTHING I needed. The instructions were SO easy to follow...my color is EXACTLY what I wanted. THANK YOU THANK YOU THANK YOU 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Salon results!I very happy with the the color results I can do myself at home. It much more affordable than waking into a salon and paying 3 x more. Can’t wait for my next personalized hair color!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love itLove it! Color stays longer than any other hair color I tried!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |