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Color Set
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67 758 Comentarios de clientes verificados |
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Did not cover my gray hairI’m very disappointed with the outcome of my hair coloring. The grey roots were not completely covered and to top it off the color that did stay is a reddish brassy red. I absolutely hate the red and in my original comment as I was filling up my initial order was how much I hated getting a reddish hue. I also indicated that I have hard to color grey hairs. I followed the instructions correctly and am jus so upset with the outcome. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoma - We truly appreciate your feedback. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointed in products and customer serviceI have a lot of gray and from the get-go, I told esalon I needed permanent color to combat the grays. After a couple months, I was still noticing my grays coming through soon after application (even washing with cold water and doing ALL the things that you’re supposed to do to get long lasting color), so I reached out and come to find out esalon is sending me temporary color. In what world is temporary color used to cover gray? None. They switched it to permanent after I reached out twice unhappy and guess what, shocker, I still was unhappy with the coverage. So I canceled. I do not recommend. You are probably getting hustled like I did. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKassie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Something has changed!I have loved eSalon hair coloring and have always had great results up until the last shipment. I have my hair dye on auto ship for every 10 weeks and I can normally go over those 10 weeks without noticing my gray showing before the next coloring. With the new formula, my gray is already showing and my next shipment has not even been shipped out yet. The product is not lasting as long on this new formula. I have added the hair tent to my order in case this happens with the next shipment. But, I will not continue to order the product if it is not going to cover my gray like it did before this last shipment. The benefit of coloring my hair myself is to save money. With me having to buy the color plus the hair tent, I may as well have it professionally done in a salon and not have to worry about doing it myself. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not quite what I was hoping forI was really looking forward to a rich Dark purple/ blackish, But it ended up more red/brown with a tiny tiny tint of purple ... usually I’m blown away with the results of my colours but this time I was disappointed :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelsey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfekt!Ich mag meine neue Haarfarbe sehr! Sieht auf meinen Locken aus wie Zimt mit Honig - sehr lecker! =) Und obwohl mein lockiges Haar sonst ziemlich schnell trocken aussieht, fühlt es sich nach dem Färben weich und seidig an. Danke! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect!I love the color. The process was easy. Looks natural! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Salon results at home!I love this product! I wanted to go from a bright ultra vibrant red to a dark brown with purple undertones. The colour specialist emailed me the day after I signed up and asked a few more questions based off the pictures I uploaded as she was concerned about the results I wanted. This floored me; especially when she said it may not be the product I’m looking for. I assured her I was not wanting vibrant purple and she went ahead and mixed my colour. The results are exactly what I was looking for and still looks great 3 weeks later!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Révolutionnaire !Un coffret féminin, personnel, avec des produits de qualité, une écoute et des conseils tout au long de la prise en charge de la commande et un résultat mieux que chez le coiffeur, avec nos envies... Je suis déjà une grande adepte ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect color, great serviceI am very impressed with the accuracy of the color, which matches my hair perfectly. I am also very pleased with the service I received: several emails to make sure I was getting the right product as well as help with using it. Thank you, esalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Really natural-looking color and easy to useI have had problems with my hair looking too dark—like shoe polish on my head! This color looks so natural, covers my gray well and the whole process is really easy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |